Technical Relationship Manager

3 weeks ago

London, United Kingdom Trip.com Group Full time

Internal Technical Response · Provide the first technical response and feedback to the local team for system connectivity-related concerns
· Identify possible causes and take care of individual and/or basic issues
· Forward any universal issues to regional or global headquarters with accurate and complete descriptions of the cases for long-term solutions if needed

Partner Integrations / Technical Engagement Management
· Perform end-to-end testing with partner system connectivity.
· Provide API integration and testing support, both internally and externally
· Create and maintain accurate integration documentation for new integration, enhancement, and migration
· Work with internal teams and partners to analyze/troubleshoot integration and operation issues
· Assist with Pilot/Beta process, acting as the liaison between the client, support, and Partner

Requirements
· Excellent communication skills in English and Chinese is a MUST, both written and oral. Any other European languages will be PLUS.
· Great communicator with strong learning ability and desire to take ownership of the system
· Strong stakeholder management across both technical and commercial teams
· Be able to multitask, prioritize, and escalate when needed.
· Experience in the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API languages (XML).
· Internet Savvy

Key points:
· Entry level, we will train a candidate with great potential.
· Hybrid working model based on local office policy

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