Customer Success Manager

2 weeks ago

London, United Kingdom Magma Math Full time

We are seeking a UK Customer Success Manager. Magma is renowned for transforming the educational landscape in both Sweden and the United States - today, over 70 % of all Swedish schools use Magma and we’re present in 34 US states. We are now poised to make a significant impact on the UK’s Schools and Multi Academy Trust market, and requires a dynamic individual to spearhead this venture. 

About Magma Math
Magma is a startup that has quickly become the leading platform for data-driven maths education. By utilising handwritten solutions in a digital format, Magma enables teachers to focus on creativity in maths, while gaining crucial insights into pupil progression. This creates a more engaging, inclusive and pedagogically sound maths class for all pupils.

Maths continues to be the greatest challenge for schools, with one in five Year 9 pupils performing poorly. Maths is a fundamental pillar for career development, and we believe that primary and secondary school maths presents one of the biggest opportunities to enhance educational outcomes and career prospects for children and young adults.

The Role
As a Customer Success Manager, your primary responsibility will be to ensure that our customers have the best possible experience with Magma. As the face of the brand within the UK sector, you will be instrumental in forging robust relationships with educational institutions. This will involve everything from implementation and continuous support to hands-on activities such as onboarding teachers, school visits, and attending events throughout the UK. Through ongoing communication with teachers, school leaders, pedagogical staff, and decision-makers, you will be primarily responsible for ensuring their long-term success with Magma, encouraging and supporting satisfied customers to become advocates.

You will have a significant impact on how our Customer Success team in the UK operates and develops. Having launched in the UK market in 2023, this is an excellent opportunity to join early in a journey where there is already a world-leading product, strong traction, and a supportive team in place.

Who you are
You are a highly energetic individual who relishes a challenge and enjoys breaking new ground. You have a passion for building and maintaining strong, trust-based relationships with finesse over time. You have the ability to quickly assimilate product knowledge and pass that onwards with a customer-focused mindset, as you will advise teachers and leaders on how to maximise their use of Magma. You are someone who goes above and beyond for customers and listens intently to understand each school and trust’s unique needs. You possess exceptional communication and organisational skills and can manage multiple projects and accounts. As a team player, you thrive on collaborating with all teams at Magma to always surpass customers' expectations and you are driven to continually enhance the customer experience.

In return, the successful candidate will enjoy the support of a visionary company, committed to professional development and providing the tools required for success. This includes access to cutting-edge technology, comprehensive training, and a collaborative culture that fosters innovation.

Requirements
~2-3 years of work experience in a customer facing role
~ A self-starter mentality - very high energy and can do attitude 
~ Desire to work in a startup environment
~ Proven track record of building and retaining strong relationships
~ Exceptional communication and presentation skills, with the ability to articulate complex solutions
~ Bachelor's Degree in any field is a strong plus
~ Flexibility with working hours and willingness to travel within the UK


Start: As soon as possible
Location: Central London

Does this sound like a perfect fit for you?
Please submit your application with your CV and Cover Letter to join@magma.se

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