Business Administrator
4 weeks ago
Business Applications Co-Ordinator
Overview:
I’m currently working with a market leading Automotive company, operating on a global scale, who are looking for a Business Applications Co-Ordinator to join the team. This role primarily focuses on managing tickets, ensuring efficient triage processes, and meeting service level agreements (SLAs). The ideal candidate will possess excellent communication skills, attention to detail, and the ability to prioritise tasks effectively.
Role & Responsibilities:
- Monitor ticket queues regularly to maintain a manageable workload and ensure timely resolution.
- Update ticket statuses and provide regular updates to stakeholders on progress.
- Conduct initial assessment of incoming tickets to determine urgency and impact.
- Prioritize tickets based on predefined criteria, such as SLAs, severity, and business impact.
- Monitor SLA performance metrics and take corrective actions as necessary to meet targets.
- Communicate effectively with internal teams and external vendors to gather necessary information for ticket resolution.
- Collaborate with relevant teams to escalate critical issues for prompt resolution.
- Liaise with technical support and other relevant teams to troubleshoot and resolve complex issues.
- Identify areas for process improvement based on ticket data analysis.
Essential Skills & Experience:
- Proven experience in ticket management or a similar administrative role.
- Strong analytical skills with the ability to prioritise and manage multiple tasks effectively.
- Excellent communication and interpersonal skills.
- Detail-oriented and able to maintain accuracy in a fast-paced environment.
- Ability to work independently and collaboratively within a team.
- Strong knowledge of MS applications – particularly MS Excel.
- Full UK driving license and access to vehicle for occasional travel between local sites.
Package:
- £28-35k
- Company benefits
- Hybrid working – 3 days in office
Business Applications Co-Ordinator
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