Customer Support Specialist

2 weeks ago


Aston West Midlands, United Kingdom Nova Talent Ltd Full time

Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business.
Together we are seeking to recruit an Customer Support Specialist to join the wider Amenity Team, based at the Allscott office. Within this role, the successful candidate will provide outstanding levels of customer service throughout sales administration, order processing and aftersales service support.
Full Induction and training
33 days holiday, including bank holidays
Company Pension
Private Medical Cover (including dependants with 50% company contributions)
Supportive of Professional Development
Bonus Scheme
Data input utilising the company CRM system, ensuring accuracy at all times.
From the initial customer enquiry ensure efficiency and exceptional customer service right through until query resolution.
Liaise and support internal stakeholders such as the Sales, Finance and Distribution Teams.
Provide technical support to customers relating to company products and services.
Customer focused, able to deliver an exceptional customer experience
Previous customer service and business support experience
Driving licence holder, own transport required due to company location.



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