Customer Service Specialist

3 weeks ago


West Malling, United Kingdom TN Recruits Full time

**Join a leading property finance Team as a Customer Service Specialist**

***
- Are you a keen and switched-on individual with a passion for providing exceptional customer service?_
- _
- Do you possess articulate communication skills, excellent organisational abilities, and an eye for detail?_
- _

They are a company that take pride in being a frontrunner in the finance industry, offering innovative solutions and exceptional service to their clients. They are seeking a dedicated Customer Service Specialist to join their dynamic team and contribute to their continued success.

As a Customer Service Specialist, you will be an integral part of their customer-focused team, dedicated to resolving inquiries, facilitating payments, and ensuring a seamless customer experience. You will receive comprehensive training to excel in your role and make a meaningful impact.

Key Qualities and Responsibilities:

- Proactively engage with solicitors, mortgage brokers, and clients to facilitate seamless processes.
- Utilise problem-solving skills to address customer inquiries and concerns effectively.
- Manage a high volume of calls while maintaining a professional and positive demeanour.
- Execute administrative tasks meticulously to ensure accurate record-keeping.
- Engage in payment conversations with customers to ensure timely transactions.
- Possess articulate communication skills to convey information clearly and effectively.
- Attention to detail is crucial to ensure accuracy in all processes.
- Comfortable with payment conversations and solution-focused approaches.
- Resilience and adaptability to handle various customer scenarios.
- Process-led mindset to follow established procedures and enhance efficiency.
- Collaborate effectively within a team-oriented environment.

What They Offer:

- Competitive salary: £20,000 - £24,000, commensurate with experience and skills.
- Full training provided to ensure you thrive in your role.
- A vibrant and collaborative work environment in the heart of West Malling.
- Working hours: Monday - Friday, 8.30 AM - 5.30 PM



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