Customer Success S

2 weeks ago

London, United Kingdom Covent Garden Recruitment Ltd Full time €65,000

Job Reference: SM 26136 Job Title: Head of Customer Success
Job Type: Permanent
Our client a leading Global Software Company has an exciting vacancy for a Head of Customer Success and training to lead their close knit sales and support team in West London.
The successful applicant will be guiding this dynamic team, providing leadership and support as well as Saas client strategy and team training plans on products and services for both London and overseas offices.
Office based, with international travel to company offices, clients and exhibitions. This is an excellent opportunity to take on a pivotal role within a fast growing international software company.

Manage the existing Customer Success team, providing guidance and mentoring
Maintaining indepth knowledge of products by keeping up to date and providing guidance and advice on the products and services
Demonstrating products and providing online and in person training for clients
Updating Training manuals and videos as well as leading webinars
Provide regular feedback to the management team on recurring issues
Participate in training sessions and update the sales and support team
Helping to implement the digital marketing programme and developing PR for
Represent company at client visits, exhibitions and conferences worldwide.

In order to succeed in this role, you should have a customer-focused approach and have knowledge and experience working within customer success in the Sass industry. You will not only believe in providing clients with the highest level of customer service, but also be able to mentor and lead a team that will share your vision and implement company strategy, in order to work efficiently and effectively.

Native level Fluency in English, both written and spoken
~ French, Spanish, Dutch, Italian, German or Portuguese language skills
~7-10 Years Experience in Customer Service leadership
~ Knowledge of CRM and customer service tools
~ Solid computer skills


To apply, please send your CV in English and in Word format to Samantha.

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