Service Management Lead

Found in: Jooble UK C2 - 3 weeks ago

Cirencester Gloucestershire, United Kingdom Publica Group Ltd Full time

Do you have experience as a Performance Management Lead, implementing and collating data, leading projects, and managing teams? As a Performance Management Lead, your expertise in project management will be put to use as you lead and oversee various projects, ensuring they are completed on time and within budget. You will be developing and implementing strategies to enhance performance, optimise processes and drive continuous improvement across our organisation. Additionally, you will have the opportunity to showcase your exceptional team management skills, as you guide and mentor a talented group of individuals.
You will facilitate and drive change, taking the lead role in assisting managers to monitor and improve performance at a department and individual officer level, working across the Residents Services.
You will deliver data led improvements
Lead projects and programmes across Resident Services Group
This role will provide you with the opportunity to work collaboratively with Corporate services to ensure data provided is accurate, informative and reflective of the services performance
All authorities are famous for quintessentially English market towns and villages built from honey-coloured stone. With our agile working ethos: you will be spoilt for choice.
Management experience
Data analysis experience
Project Management
Use of a car for work purposes
Full UK Driving License
Ability to travel/ access to a vehicle for work purposes
Publica is a unique place to work - we're a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.
Agile working allowing a mix of home and office working
Flexible working arrangements (depending on the role)
27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
Health cash plan giving you cash back on health, dental and eye care
Pension scheme with a good employer contribution of 5% of your earnings
Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
Cycle to work scheme
Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
Access to digital financial advice (covering your pension scheme, mortgages and other finances)
Life assurance, currently four times your annual salary
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Successful candidates will be required to complete a pre-employment medical questionnaire; nationality and immigration status;

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