Specialist Services Administrator

3 weeks ago


York North Yorkshire, United Kingdom MBA Full time

MBA are proud to be supporting our client in their recruitment of a Customer Experience Executive. Working as part of the Customer Experience Team the Customer Experience Executive will be engaged in a multi disciplined role that includes responding to and resolving customer queries and facilitating customer account billings. The Customer Experience Executive is a fantastic role for someone who loves variety, is passionate about delivering fantastic customer service and tenacious and inquisitive in their work.
Please note this role is office based, at our clients offices in York. Our client are also open to considering part time/job shares for this role.


As the Customer Experience Executive your responsibilities will include the following:
Communicate efficiently via email and telephone ensuring responses are delivered within the SLAs
Ensure billing processes i.e. invoices, rebates etc are processed in accordance with SLAs
The successful candidate for the Customer Experience Executive will be able to demonstrate the following experience:
Previous experience of working in a role where you are required to deliver customer service within set SLAs
Computer literate, ideally with previous experience of working with a CRM
Some experience or understanding of billing processes would be beneficial

The Customer Experience Executive will also need to demonstrate positive behaviours and a passion for delivering outstanding customer service. My client is an equal opportunity employer and values diversity in the workplace.



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