Insurance Customer
7 days ago
Do you love helping people as much as you love pets? Join us to make stressful moments simpler for pet owners, with compassionate customer service and claims support.
This role provides an efficient and professional service to assist our customers when needing assistance with their policy or making a pet insurance claim. It requires providing assistance to the pet assessment team in requesting information from both veterinary practices and our customer, along with handling calls and administrative work regarding claims, our customers and their pets.
The role attracts a salary of £24,750 working hybrid (1 day a week in the office) on a rotational basis between 8am - 6pm.
To empathise with customers following a pet injury/illness.
this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome. This is to ensure we are handling calls effectively, managing complaints fairly and within regulatory guidelines.
To identify fraudulent claims/ claimants and to refer to the Team Leader and/ or Manager for advice and action.
To assist with pet customer care and administrative tasks and be able to adapt to differing work types quickly and effectively.
To effectively explain policy limitations to our policyholders, whilst providing excellent customer care.
Support the Manager, Team Leader and Account Executives with ongoing service development.
this is in order to reduce complaints/ dissatisfied customers and any loss of business.
Veterinary Practices and Insurers) in order to ensure the continual smooth management of the whole claims process.
Customer service experience (Customer Service, Claims or insurance is desirable, but not essential)
Calm, confident communication, both phone and written
A genuine passion for pets and people
Supportive team, training and progression
Hybrid flexibility (where applicable)
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you
Inclusion & Accessibility
We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.
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