Customer Service

We have a fantastic opportunity for someone who is passionate about giving the very best customer service to join us as a Breakdown Claims Handler at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues. Our Claims team work 37.5 hours over 5 days Monday to Sunday. There are two shift patterns 7am - 5.30pm and 10am - 8.30pm. You will be required to work alternate weekends. This role will be based on a hybrid method of working. This will consist of two options; 1 week in the office and 2 weeks working from home. Work full time from the office. **The Role ** - You'll be answering inbound calls from customers wishing to make a claim on their policy - You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents - You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you'll be delivering a market leading standard of customer care - In addition to speaking to our customers, you'll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business. - You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone. - You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail. - Coming from a background where you have proven experience of delivering excellent Customer Service **What are the benefits of working for Jigsaw Insurance?** We work hard to ensure Jigsaw Insurance is a great place to work. Our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations. Our exceptional office space has been recently re-modelled to be flexible and enhance your working life, with a variety of workspaces, collaboration zones, meeting rooms and games rooms for you to enjoy. Our package of benefits includes: - Hybrid working, to help you strike the right work-life balance. - Group profit share scheme, an annual reward for all your hard work. - Group pension scheme, protecting your future. - Life insurance protection. 4 x annual salary, tax free for your loved ones. - Perkbox. Employee perks portal providing discounts on holidays, shopping, clothing and more. - Free vehicle breakdown cover. Roadside assistance and recovery anywhere in the UK. - Discounted Insurance, for your Car or Pet cover. - Increased holiday entitlement, to reward your length of service - Training and development opportunities via the Jigsaw Academy. Investing in your personal and professional development to help you achieve your goals. - Opportunities for apprentice schemes, specific to your preferred learning and career pathway. - Employee assistance programme, practical and emotional support for home or work related issues available 24/7, 365 days per year. - In-house wellbeing team, for physical and mental wellbeing support. - Free eye test, annual check. - Company social events, work hard and play hard. - Cycle to work scheme, significant cost savings on a bike and apparel of your choice. - Flexible dress code, dress for "your day". - £500 employee referral scheme, financial rewards for referring a successful applicant to join the team. REF-203875