Vice President of Account Management

3 weeks ago


United Kingdom Foundever Full time

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million time’s daily in +60 languages. We are seeking a dynamic and experienced professional to join our team as the Vice President of Account Management for the UK & South Africa. The ideal candidate is a seasoned commercial leader who is a strategic thinker, is comfortable with ambiguity, collaborates extensively to get the job done, and has proven experience with growing enterprise customers,

The ideal candidate will have a proven track record of success in account management coupled with extensive experience in BPO operations operating at a senior level.

Client Relationship Management:
identify opportunities to expand our service offerings and drive revenue growth within existing accounts.
Strategic Account Planning:
with cross-functional teams to develop strategic account plans that align with client goals and objectives.
the execution of account plans, ensuring alignment with company objectives and client expectations.
review account performance metrics and adjust strategies as needed to achieve targets.
collaboratively with operations to ensure high-quality service delivery and adherence to SLAs (Service Level Agreements).
closely with operations teams to address client feedback, resolve issues, and mitigate risks.
and mentor a team of Account Directors, providing guidance, support, and coaching to drive performance excellence.
a culture of collaboration, accountability, and continuous learning within the account management team.
training needs and provide resources to support professional development and career growth.
Market Analysis and Business Development:
market analysis to identify new business opportunities and potential areas for expansion.
Proven experience (10+ years) in account management, with an excellent understanding of the BPO sector.
Financial: Proven ability to action commercial decisions affecting P&L and create budgets/forecasts whilst tracks financial performance against plan.
For the right individual you will be eligible for a competitive basic salary between £95k - £100k depending on experience with a competitive bonus and commission structure.

You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual.



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