Crisis Service Delivery Manager

Found in: Jooble UK C2 - 2 weeks ago

Bedford Bedfordshire, United Kingdom Mind BLMK Full time
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes , and our aim is to make sure that no-one has to face a mental health problem alone. Crisis Service Delivery Manager Ref: 590

Salary: £30,225.08 per annum (plus £1,119.96 per annum for Safeguarding rota)

Hours: 37.0 hours per week, Flexible with needs of service

Contract: Permanent

Working base: HQ, Flitwick

Area covered: Bedford, Luton, Milton Keynes and Central Bedfordshire Job Purpose

This exciting role will work with the Crisis Service Development Manager to oversee the operations of the crisis services and ensure compliance with contract requirements. The post holder will be responsible for overseeing the everyday operations of the Crisis Cafes and line managing our Team Leaders in each location across Bedford, Luton, Central Beds and MK. The Crisis Cafes are an ever-evolving service, and this role will include implementing, delivering and managing new business and identifying and executing any service improvements across the locations. Key Responsibilities Support the Operational Crisis Services Manager to oversee the operations of Mind BLMK Crisis services and ensure outcomes which support the contract requirements, specifically within the Crisis Café provision. Maintain an effective workforce for the crisis service in line with Mind BLMKs HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of managers responsible for the services and projects). Hold responsibility for maintaining an effective workforce which ensures 7 night a week delivery. Hold responsibility for health and safety and Safeguarding for the Crisis services in line with Mind BLMKs H&S policies, procedures and guidance. Hold responsibility for the collection, updating, monitoring and reporting of service data in line with Mind BLMKs contract and systems requirements and procedures. Deal with complaints from service users or other agencies as requested by the Operational Crisis Services Manager. To be a member of a Senior Manager On call rota (safeguarding and sickness reporting). Be responsible for the monitoring of the crisis service budget with support of the Operational Crisis Services Manager, Contribute to business development, funding bids, tenders and budget setting for the development of the Crisis service. Ensure crisis specific training is delivered to all crisis staff and monitor training needs amongst Crisis teams. To support with High Intensity User meetings and ensure all Crisis service users are able to access person-centred crisis support. Entitlements/benefits: 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata) Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%) Optional Health Plan Discounts available through Blue Light Card & Tickets for Good In-house and external Learning and Development as appropriate for the role. Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working) If you have a passion for working in mental health and possess the required skills, we would love to hear from you. Closedown: 5pm on Thursday 11 April 2024 Interview date: TBC

Please note: We reserve the right to close this advert early if enough suitable applicants apply Start date: ASAP Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008. Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check. No agencies please.

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