Resident Support Manager

Support and Integration Team Leader Birmingham

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our mission goes beyond individual support; With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Support and Integration Team Leader to join us in Birmingham on a full-time basis, working 37.5 hours per week, for a 12 month fixed term contract to cover a period of maternity leave.

Competitive salary
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- If you’re a compassionate leader with experience providing frontline advice/guidance and supporting refugees and migrants, this is your chance to join our mission-driven organisation.

You’ll step into a role where your empathy, insight, and leadership truly matter, whilst being supported by flexible working, ongoing training, and a workplace culture rooted in recognition, humanity, and collaboration.

What’s more, as a core part of our frontline leadership, you’ll help shape a service that empowers people to navigate complex systems, heal from upheaval, and begin to thrive in their new communities.

As a Support and Integration Team Leader, you will lead a dedicated team of support practitioners to deliver compassionate, person-centred resettlement services that empower our tenants to build independence and flourish in their new communities.

Your role ensures the support service runs effectively, meets regulatory standards, and consistently offers high-quality, empathetic care.

Guiding, training and motivating your team, you will equip them with the tools, confidence and structure they need to deliver impactful support plans, risk assessments, and involvement opportunities.

You will also maintain your own caseload, represent us to external stakeholders, and provide clear reporting to management and committees to demonstrate impact and celebrate progress across the service.

Monitor service quality through audits, data reviews and CRM reporting
- Collaborate with Housing, NCS, HIMILO and other internal partners
- Manage performance, HR processes, training logs and holiday requests
- Ensure accurate record-keeping, CRM updates and service documentation
- Conduct quality audits and recommend improvements

To be considered as a Support and Integration Team Leader, you will need:

- Experience providing frontline support in an advice/guidance role
- Experience working with Refugees and Migrants
- Knowledge of support service standards and procedures
- Knowledge of UK institutions such as local authorities, DWP, Home Office, etc.
- The ability to manage a team delivering frontline support work

Other organisations may call this role Refugee Resettlement Team Leader, Refugee Support Team Leader, Supported Housing Supervisor, Supported Housing Team Leader, or Supported Accommodation Supervisor.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. So, if you want to guide a team making a life-changing impact every day as a Support and Integration Team Leader, please apply via the button shown. The services advertised by Webrecruit are those of an Employment Agency.