Resident Engagement Coordinator

Job DescriptionMain Purpose of the RoleThe Resident Engagement Co-ordinator will be responsible for delivering the aims of Concept Housing Association’s resident engagement strategy. This includes developing and implementing initiatives that empower residents to scrutinise services, monitor performance, and hold the organisation accountable for meeting its objectives.As a champion of the resident voice, the postholder will create meaningful and inclusive engagement opportunities that reflect the diverse needs of our residents. This includes organising a programme of activities that support both individual and community development, while ensuring that hard-to-reach groups are given the opportunity to participate.This role requires a deep understanding of the barriers faced by residents and a commitment to overcoming these through the delivery of innovative engagement approaches.Please note - While based in Birmingham, this role involves a monthly trip to Bradford, with the possibility of additional visits at certain times and to other managed locations. Flexibility is essential for this position.Key Responsibilities * Lead the development and promotion of resident engagement opportunities tailored to resident profiles and needs. * Support residents in participating in service scrutiny and monitoring, ensuring feedback informs improvements. * Coordinate an annual programme of resident events and activities, promoting engagement benefits internally and externally. * Increase participation from underrepresented and marginalised groups using creative and inclusive methods. * Provide support and advice to residents wishing to become actively involved, including forming resident groups and accessing funding. * Develop and deliver an annual engagement plan and assess the impact of activities. * Facilitate resident contributions to the Annual Report through consultation meetings. * Build strong partnerships with managing agents to enhance resident involvement in service delivery and scrutiny. * Promote a resident-centric culture across the organisation, encouraging colleagues to learn from feedback. * Support the use of technology to make engagement more accessible. * Ensure performance standards are consistently met or exceededRelevant essential skills and experienceCIH Level 3 Diploma in Housing, or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government)Experience of working with marginalised/hard to reach customer groupsExperience of using technology to improve services for residentsExperience of planning and holding community/customer eventsExperience of working within the social housing sectorUnderstanding of the Regulator for Social Housing’s consumer standards, Housing Ombudsman Complaint Handling Code, data protection and health and safety legislation.In line with our recruitment policy, we are only accepting applications from candidates who have not previously applied for this role.---Why Join Us?At our company, we believe in supporting our people both professionally and personally. Here’s what we offer in return for your talent and commitment:Company pension scheme for your futureLife assurance (four times your salary)Private medical insurance for peace of mindSalary exchange for an electric car (subject to eligibility)Additional leave options: bereavement, life events, emergency days, and even your birthday if it falls on a weekdayChristmas office closedown days to enjoy the festive seasonAccess to an employee reward portalEmployee referral scheme to share opportunitiesMileage allowance for work-related travelEnhanced maternity and paternity pay to support growing familiesEmployee assistance programme for confidential help and adviceOur Inclusive CultureWe are proud to be an equal opportunities employer. Every application is assessed based on role requirements - never on gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.We celebrate diversity and foster an environment where everyone feels valued and respected