Reservations and Sales Agent

4 weeks ago


London, United Kingdom Broadwick Soho Full time

We are looking for a Reservations Sales Agent to join our Reservation Team @Broadwick Soho.
We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho.
We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. As a Reservation Sales Agent at Broadwick Soho, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous and exquisite.
Inclusion in the Tronc scheme which includes Room and F&B service charge
30 days holiday inclusive of bank holidays increasing with the length of service
Pension scheme, season ticket travel loan, cycle-to-work scheme
Great food and drink during your shift
Designer outfits that represent our spirit and personality that are fresh and ready for your shift
Support from our Employee Assistance Programme and wellbeing initiatives
Great incentives including refer a friend bonus (£1000 for chefs & £500 for all other roles)
As a Reservations Sales Agent at Broadwick Soho, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous, & exquisite.
You will be handling a variety of room and restaurants reservation requests, ensuringall guest profiles and preferences are correctly noted in Opera/REVINATE and communicated to the operations team to foster guest satisfaction and repeat business.
You will contribute to the growth of the accommodation and food & beverage business, maximising occupancy, and revenue, through initiative-taking selling and effectively converting enquiries into sales.
You will work with a brilliant team across all departments of the hotel so that we are one team delivering a seamless and memorable guest experience.
Experience in a luxury/lifestyle restaurant or bar or 5* luxury hotel operation
Excellent communication skills and comfortable talking with guests, colleagues and the senior leadership team
Able to work 40 hours per week including evenings and weekends
If you are interested in collaborating with us, please apply online or on our website: broadwicksoho.


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