Building Manager/Resident Services Manager

2 days ago

Bournemouth Dorset, United Kingdom Dove & Hawk Full time

Building Manager – Bournemouth – £40,000 to £42,000 DOE + discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking a Building Manager / Resident Services Manager to provide onsite lettings and property services to an exciting residential Build-to-Rent development in Bournemouth.

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will support the Resident Services Manager to engage with the residents and ensure a sense of community is created within the development.
Previous BTR/Property Management/Building Management/Facilities Management experience required.

Responsible for all residential, commercial and retail on site management
Develop and maintain supportive relationships with long term commercial and retail tenants
Management and coordination of all onsite Maintenance and Repairs in timely manner
Manage contractor site access and permits to work for service provider contracts
Organising and running tenant services via third parties and in house
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Carrying out regular inspections of communal areas and apartments
liaising with the Estate and Facilities managers where required
Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
Managing leasing process - dealing with initial enquiries, booking in viewings and negotiating offers, agreeing leasing offers and processing these and completing applicant vetting
Meet and greet with all new tenants
Providing regular asset performance reports and attending monthly meetings with line manager
Ensure that the day-to-day running of the buildings and estate is effective and efficient.
Keep service areas in a clean, tidy and secure condition
Ensure H&S policy is complied with at all times
Maintain overall control of the security operations, paying particular regards to incident response and customer care.
Deal with enquiries by telephone, personal visits from tenants, leaseholders, contractors, the public, or whoever may have reason to make contact.
Establishing and developing good relations and partnerships with various authorities and local agencies
Working with site staff and contractors towards achievement of their goals.
Identifying and implementing training and development programs and pursuing suitable training solutions.
Conduct performance review, ensure that a training plan is identified and managed.

Previous BTR/Property Management/Building Management/Facilities Management experience required
Candidate with strong leasing experience would be ideal
Strong Customer Service background
Strong financial management skills
Working Hours: Monday to Friday 8.Salary: £40,000 to £42,000 DOE plus discretionary bonus

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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