Resident Experience Manager

Job title: Resident Experience ManagerLocation: 47A Lindsay Road Poole BH13 6AP.Salary: per annum Depending on experience.Contract: 40 hours per week.Shift Pattern: Monday - Friday Occasional night visits or weekend work may be required.We make health happenHere at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care supporting independence and honouring choice to help our residents live their best lives.Youll help us make health happen by:Youll take ownership of all potential customer enquiries (walk ins or telephone enquiries data capture and follow ups) and be responsible for sales negotiations during any show-arounds that may happenCompleting a daily walk round youll focus on enhancing the customer experience in the Home including checking showrooms dining rooms lounge reception and speaking to residentsManage any customer complaints or issues as they arise liaising with residents families and staff as appropriateDrawing on your customer service experience youll provide day to day support and guidance to the team - promoting our residents independence choice and dignityYoull build lasting relationships with the residents and the people they care about as well as caring about the home itself - fostering a sense of communityKey Skills / Qualifications needed for this role:Experience of working within a sales and customer service led environment with a track record of providing customer service innovationAn effective communicator whos able to build strong and honest relationships with peopleYoure a natural leader someone whos ready to share their experience leading and mentoring a team with the ability to delegate effectivelySomeone with excellent time management who can effectively prioritise their workloadA respectful and compassionate team player with the belief in giving your personal bestBenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:My Healthcare - Quick easy access to support advice and treatment for a variety of health-related issues including remote GP appointments physiotherapy and mental health support all available via one phone number 24/7Annual allowance which you can redeem against a menu of Bupa healthcare products all to the approximate value of 350We offer a sick pay scheme to our frontline teams as an addition to statutory sick pay to help provide some reassurance and financial support during longer absences.Free meal on every shift28 days holidayLong service - For every milestone at Bupa we will reward you with ecards extra holidays and moneyInterest-free annual travel loan to enable the purchase of public transport annual season ticketsWagestream - Have early access to up to 40% of your earned wages within minutesWe offer a range of Bupa pension plans find out more on our career siteParental leave - We have schemes for adoption birth parents and co parents -find out more on our career siteMenopause Plan - Specifically designed to empower women to seek advice choose their treatment and take control of their healthAccess to discounts at a wide variety of gyms and fitness facilities across the UKWhy BupaWere a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.We encourage all of our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Required Experience:Manager Key Skills EMR Systems,Senior Care,Developmental Disabilities Experience,MDS,Yardi,Computer Literacy,Fair Housing Regulations,Maintenance,LIHTC,Document Management Systems,Property Management,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 34548 - 45115