Customer Service Advisor

Found in: Jooble UK C2 - 2 weeks ago

Cirencester Gloucestershire, United Kingdom 360 Resourcing Full time
Customer Service Adviser

Do you have experience providing excellent customer service and administrative support in a busy and varied office environment? Do you want to work with an excellent team with a friendly, fun and supportive working culture? Are you looking to work for a company who will provide full training and continuous coaching and development to maximise your potential?

Both a marketplace for Private Medical Insurance and a stellar employer for progression; Their Customer Service Advisers are an integral part of the business, responsible for answering any of the clients' questions or queries after the point of sale. This is a telephone-based role, which offers full in-house training and continued development.

Benefits:
  • A competitive basic salary of £23,500
  • Monday to Friday 9am - 5pm
  • Office location with 28 days holiday. They do open on Bank Holidays as a business, however, if you do work a Bank Holiday you can take the leave at another time to suit you. They also offer an incremental holiday scheme
  • Friendly, fun and supportive working culture
  • Full in-house training programme with continued training and development
  • Excellent facilities, including spacious break out areas and a well-presented office
Responsibilities:
  • To answer customer service queries regarding address changes, premiums, payments, previous medical certificates, and referring any in-depth customer service issues to the relevant department.
  • Collating and managing data
  • To liaise with insurance companies and colleagues regarding queries with client applications
  • To ensure that all excel spreadsheets, data logs, and information points are accurately updated.
Qualifications:
  • Previous experience in a similar Customer Service role (training is provided)
  • Previous experience in an administration-based role
  • Proficient using a PC and its packages (Outlook, Word, Excel)
  • Flexible, enthusiastic, and can work to their initiative
  • Demonstrates confident and effective telephone skills

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