Network Operations Centre

2 weeks ago


Milton Keynes Buckinghamshire, United Kingdom Air IT Limited Full time
Network Operations Centre (NOC) Head of Service Delivery

Network Operations Centre (NOC) Service Delivery Manager

Location: Milton Keynes

Reporting to: Head of Operations

Job Purpose:

Manage the NOC lifecycle experience for the Group. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To identify improvement initiatives which increase efficiency and enhance the NOC experience.

Duties and Responsibilities:

  • Work with the NOC Technical Lead to improve the NOC interface both internally and externally with senior client stakeholders, being responsible for all operational issues relating to The NOC Operation.
  • Develop and manage service improvement plans with all enterprise level customers across the group to resolve issues raised and exceed expectations for internal and external business.
  • Develop new processes to align the Global NOC with the rest of Air IT regions
  • Translate business requirements, issues and escalations internally.
  • Staff training and development and assessment of required operational needs
  • Collaborate with cross-functional teams to identify and implement improvements for operational and business efficiency
  • Service and agreement performance management
  • Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies

Qualifications, Knowledge and Experience:

  • Commercial experience working with and ensuring adherence to contractual requirements and commitments
  • ITIL certified
  • Knowledge of AGILE project management

The Benefits 

Joining Air IT means unlicking a world of perks and opportunities, including; 

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers 
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension 
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.

#J-18808-Ljbffr

  • Milton Keynes, Buckinghamshire, United Kingdom Air IT Limited Full time

    Network Operations Centre (NOC) Head of Service Delivery Network Operations Centre (NOC) Service Delivery Manager Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the NOC lifecycle experience for the Group. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To...


  • Milton Keynes, Buckinghamshire, United Kingdom Air IT Limited Full time

    Network Operations Centre (NOC) Head of Service Delivery Network Operations Centre (NOC) Service Delivery Manager Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the NOC lifecycle experience for the Group. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To...


  • Milton Keynes, United Kingdom Network Rail Full time

    Head of Network Operational Access & Principles **Location**: Milton Keynes, GB **Department Name**: System Operator **About Network Rail**: **Key Vacancy Information** **Duration**: permanent This role is a permanent opportunity, but flexible working patterns will be considered. **Location**: This role is based at The Quadrant Milton Keynes, you must...


  • Milton Keynes, United Kingdom Air IT Limited Full time

    Network Operations Centre (NOC) Head of Service Delivery Network Operations Centre (NOC) Service Delivery Manager Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the NOC lifecycle experience for the Group. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To...


  • Milton Keynes, United Kingdom Air IT Full time

    **Job Title**:Network Operations Centre (NOC) Head of Service Delivery **Location: Milton Keynes** **Reporting to**:Business Unit MD **Job Purpose**: Manage the NOC lifecycle experience for the Group, both in Milton Keynes and Kuala Lumpur. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To...


  • Milton Keynes, United Kingdom Santander Full time

    Network Management and Operation | S3 | Networks | Milton Keynes Country: United Kingdom **WHAT YOU WILL BE DOING** **Site Based Contract with a Hybrid Working Pattern** **Join our community.** Are you looking to grow your Network Management skills? The Network Team are at the core of the Bank’s technology and play a critical role in the successful...


  • Milton Keynes, Buckinghamshire, United Kingdom Rem Associates Ltd. Full time

    Department: Supply Chain Retailer Position: Network & Fulfilment Planning Manager •Experienced knowledge of retail supply chains including; strategy, planning, operations, stock management and analytics. •Demonstration of delivering significant level of change and network improvement within a large and diverse organization. •Good inter-personnel...


  • Milton Keynes, United Kingdom Air IT Full time

    Job Title: Network Operations Centre (NOC) Head of Service Delivery  Location: Milton Keynes  Reporting to: Business Unit MD Job Purpose: Manage the NOC lifecycle experience for the Group, both in Milton Keynes and Kuala Lumpur. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships....


  • Milton Keynes, United Kingdom Air IT Full time

    Job Title: Network Operations Centre (NOC) Head of Service Delivery  Location: Milton Keynes  Reporting to: Business Unit MD Job Purpose: Manage the NOC lifecycle experience for the Group, both in Milton Keynes and Kuala Lumpur. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships....


  • Milton Keynes, Milton Keynes, United Kingdom Lynx Recruitment Ltd Full time

    Security Operations Centre (SOC) Engineer | Milton Keynes | Paying up to £80,000Lynx Recruitment Ltd have partnered with a Global MSP that are looking for a qualified Security Operations Centre (SOC) Engineer to join the team.The responsibility of the Security Operations Centre (SOC) Engineer will be to ensure that client environments remain secure whilst...


  • Milton Keynes, United Kingdom Network Rail Full time

    Network Technical Head Track **Location**: Milton Keynes, GB **Department Name**: technical authority **About Network Rail**: Our passengers and freight customers are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people...


  • Milton Keynes, Buckinghamshire, United Kingdom Cloudsecurityexpo Full time €43,026 - €50,491

    Lead Analyst, Security Operations Centre £43,026 to £50,491 per annum plus £1,750 location allowance and excellent benefits Full time and based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Our Digital and Data technology team are at the forefront of digital innovation. They provide best...

  • Centre Manager

    4 weeks ago


    Milton Keynes, Buckinghamshire, United Kingdom TPS Full time

    TPS Centre Manager Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network...

  • Head of Air Operations

    2 months ago


    Milton Keynes, United Kingdom Network Rail Full time

    Job Introduction Network Rail Air Operations team offers a unique service - we provide aerial derived data of the rail infrastructure capture by either one of our helicopters or by drone. The data is used by many different parts of Network Rail to help predict & prevent issues that could impact the running of trains, if not addressed and resolved. The team...


  • Milton Keynes, United Kingdom Network Rail Full time

    Assistant Camera Operator [Lighting] **Location**: Milton Keynes, GB **Department Name**: Communications.... **About Network Rail**: **About Network Rail** Join Our Team at Network Rail! Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then...


  • Milton Keynes, United Kingdom Teletrac Navman Full time

    **Contact Centre Operator - Stolen Vehicle Tracking** **Join the Trackstar Team - Leaders in Vehicle Security** Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to...

  • Physician Associate

    3 weeks ago


    Milton Keynes, Buckinghamshire, United Kingdom Parkside Medical Centre Full time

    The Physician Associate will independently assess, diagnose and manage patients with acute and chronic medical conditions, coordinating with other primary and secondary healthcare services as appropriate. There is an expectation that the Physician Associate will attend to patients within the practice and at their own homes or care homes and will coordinate...


  • Milton Keynes, United Kingdom Volkswagen Full time

    Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers. We are currently seeking to recruit a Network Engagement Manage r to join the team at the Volkswagen Group National Learning Centre (NLC ) in Milton Keynes (Wymbush). We work with all VWUK brands (Audi, VW, VWCV, Seat, Škoda and...


  • Milton Keynes, United Kingdom Volkswagen Full time

    Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers. We are currently seeking to recruit a Network Engagement Manage r to join the team at the Volkswagen Group National Learning Centre (NLC ) in Milton Keynes (Wymbush). We work with all VWUK brands (Audi, VW, VWCV, Seat, Škoda and...

  • Centre Coordinator

    4 weeks ago


    Milton Keynes, Buckinghamshire, United Kingdom The Open University Full time

    Terms: Permanent, full-time post 37 hours per week Closing Date: 4 th June 2024 - 12:00 noon * Early Close: We reserve the right to close adverts sooner than the closing date. Interview date: likely to be W/C 24 th June 2024 The role This is an exciting opportunity to work as part of the academic support team in the new Centre funded through Research...