Financial Services Quality Assessor

2 weeks ago

Manchester, United Kingdom Zuto Full time

Call Quality Assessor
Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.

Behind taking a mortgage, buying a car is likely to be the second biggest purchase we make, and we know that our customers rely on their cars to get to work, take their children to school, take elderly relatives out at the weekend, the list goes on.
We have always said, if we were to achieve our purpose of bringing simplicity and transparency to supporting hundreds of thousands of customers into cars, this would only be half of the story. As a Call Quality assessor you will be responsible for ensuring all Zuto customer interactions meet both regulatory and business standards in terms of Quality and Compliance. You will work closely with all customer facing teams in our Contact Centres helping to collate and deliver effective feedback and analysis to ensure our customers are dealt with in a professional manner whilst adhering to compliance & regulatory requirements.

No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.

To audit and record customer interactions across all customer facing business areas, covering both Quality standards and Compliance requirements.
Detail feedback on improvements to enable effective coaching activity.
Accurately record information in audit forms and reporting software.
Identify and escalate any potential risks to business management.
Help produce quality and compliance data and statistics.
Assist with training and development, support new starters through the induction and academy process.
Be available to undertake business projects when required.

Experiencing working within a Quality Assurance or 1st Line Compliance function.
Good understanding of Regulatory requirements, E.Understanding of all Microsoft packages, especially Microsoft Excel.

25 days holiday plus bank holidays
~ Additional days off for your birthday and charity days
~ Training and development with career progression opportunities
~ Award dinners, social events, and team nights out to celebrate success
~ Income protection and financial advice

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