Performance and Analysis Executive
1 day ago
Our Customer Resolutions Team exist to ensure that every customer receives the highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering.
We are looking for experienced customer-centric individuals to join our team, if you are great with people, have experience of working in regulated financial services and are looking for your next challenge we'd love to hear from you
As a Customer Resolutions Executive you will m anage the complaints process by taking ownership of individual complaint cases and resolving satisfactorily within the Regulator’s complaint handling rules. You will focus on providing outstanding service to customers, receiving and responding to queries and requests and delivering against a range of performance target indicators.
Ownership of complaints from investigation to resolution.
Support of root cause analysis through identifying complaint issues, errors and breaches.
Demonstrate flexibility to ensure the administration work within the team is completed satisfactorily, which includes DSARS, legal claims, complex queries, and quality assurance.
You will have experience within a customer focused environment, this need not be complaints specifically but experience in regulated financial services is essential. Our customer centric ethos requires empathy with a customer and the ability to take full ownership of their complaint from end to end.
Annual bonus scheme
~ Life assurance
~ Matched pension contributions
~25 days annual leave plus bank holidays and your birthday off, on us
~ A wide range of flexible benefits from Cycle2Work to private healthcare
~ Online GP & Physio service, along with other wellbeing perks
~ Free parking
We understand that people don't always thrive in the same environment, we embrace difference and so want to ensure we provide a balance of face to face collaboration and the ability to focus on deep work without distraction which is why our Workwise policy works for us. You can request flexible working arrangements at any time, if your needs differ from the standard working pattern we’ll consider your needs and the needs of your role, and try and find something that works for everyone.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
We’re building Britain's most trusted specialist lender. Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
If there is anything you need to make your recruitment journey with us more accessible, please do not hesitate to contact the Talent Acquisition team who will be happy to talk through your preferences.
We’re an award-winning bank providing savings accounts and lending services to over one million customers.
-
Head of Policy Analysis
6 days ago
Cardiff, United Kingdom Companies House Full timeJoin to apply for the Head of Policy Analysis role at Companies House. This range is provided by Companies House. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We are seeking a new Head of Policy Analysis. You will lead our policy analysis team, producing high-value insight that...
-
Head of Performance
6 days ago
Cardiff, United Kingdom Digital Health and Care Wales Full timeThe Head of Performance will be responsible for leading Digital Health and Care Wales’s performance management framework to support the delivery of the organisational strategy and transformation programme to enable a successful transition to a product and service delivery operating model. The post holder will be responsible for ensuring the organisation...
-
Media/marketing executive
2 weeks ago
Cardiff, United Kingdom Construction payment scheme Full timeThe Media Marketing role is responsible for driving brand visibility, engagement, and customer acquisition through strategic planning and execution across digital and traditional media channels. This person bridges creative content with data-driven strategy to achieve business objectives. Key Duties and Responsibilities Strategy & Planning Develop,...
-
Financial Planning
4 days ago
Cardiff, United Kingdom Head4Talent Full time**Exciting senior FPA role with a blue chip company. You will be working with a fantastic team in an organisation that really values its staff. This would suit someone who currently works in an FPA role or someone from Big 4 practice looking for theirfirst role in industry.** **Role Profile**: We are looking for an ambitious, hands on, qualified finance...
-
Affiliates Executive
2 weeks ago
Cardiff, United Kingdom Admiral Full time**Closing date** **13/02/2025** We are looking for an enthusiastic and initiative taking Affiliates Executive for our Affiliates team. The role is to support in the recruitment of Affiliate partners, data analysis, campaign creation and execution and working with internal teams and stakeholders. Purpose of the Role As an Affiliates Executive, you will be...
-
Financial Planning and Analysis Manager
2 weeks ago
Cardiff, United Kingdom Head4Talent Full timeWe are looking for an experienced Financial Planning and Analysis Manager to join our established team. This is a new role to the team and will strengthen the way we do budgets throughout the organisation. We are a very flexible organisation and can offer hybrid working with a central office location. Great team to work with and good work life balance....
-
Audit Director
2 weeks ago
Cardiff, United Kingdom and Re-use Statement Full time£92,585-£114,864 (pay band C) Salary on appointment is at the minimum of the range About this job We are looking to recruit an Audit Director with primary responsibility for a portfolio of national and/or local performance audit work covering value for money and the application of the 'sustainable development principle' under the Well-being of Future...
-
Complaints Executive
2 weeks ago
Cardiff, United Kingdom Jomo People Ltd Full timeDo you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...
-
Graduate Sales Development Executive
2 days ago
Cardiff, United Kingdom BMS Performance Ltd Full time**Fantastic opportunity for a graduate to launch their career in sales?**: - **Join a market leading company**: - **£25k basic salary, £30k OTE in year 1?** Who would've thought 24 months ago that working in your living room with?shorts on the bottom & a t-shirt on the top would become normal? As we begin to move into a period where covid can be put...
-
Content Account Executive
1 week ago
Cardiff, United Kingdom Moxie and Mettle Limited Full time**Content Account Executive for a multi award-winning communications agency.** **Recognised as an outstanding communications agency to work for work, this brilliant lot need an additional Content Account Executive to join their team.** The Content Account Executive will make a positive contribution to the agency and ensure results are delivered beyond the...