Senior Business Operations Lead

4 weeks ago

Cambridge Cambridgeshire, United Kingdom Hitianland UK Ltd Full time

About Us: We are a new, vibrant modern Asian restaurant opening its doors in the heart of the UK. Our aim is to provide not just great food, but also a memorable journey for our customers.
Reporting directly to the CEO, you will work closely with managers to implement changes aimed at enhancing in-house operations, optimising food quality, and delivering outstanding customer experiences. You will serve as the voice of the CEO, effectively communicating the brand's unique selling points to both internal stakeholders and our online audience. Additionally, you will have a deep understanding of Chinese culture, enabling you to contribute to recipe development and ensure authenticity in our offerings.
Operational Excellence: Collaborate with department managers to identify areas for improvement in operations and implement strategies to enhance efficiency and quality.
Customer Experience: Work towards creating memorable dining experiences by ensuring that all operational aspects align with our commitment to excellence in service and food quality.
Utilize your understanding of Chinese culture to contribute to recipe development, ensuring authenticity and relevance to our target audience.
Brand Promotion: Assist in communicating the unique selling propositions of our brand to the online audience, helping to build awareness and engagement across digital platforms.
Team Building and Training: Play a key role in building a cohesive and well-trained team, fostering a culture of excellence and continuous improvement.
Ideally candidates will be able to speak both Mandarin and English. If you speak only English, thats fine too.
Strong understanding of Asian cuisine, particularly Chinese, and cultural nuances.
You will have the opportunity to work alongside industry experts, contribute to the growth of a new and exciting concept, and play a significant role in shaping the future of our brand.
If you are passionate about food, culture, and delivering exceptional experiences, we invite you to join us on this exciting journey.

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