Customer Success Manager

3 weeks ago

Manchester, United Kingdom PropelloCloud Full time
Is this you?

  • Confident and Insightful: You're not just sharp; you're confident, thriving on driving client success and building flourishing relationships
  • Martech Enthusiast: Your passion for Martech drives you to delve into consumer behaviour and engagement strategies
  • Digital Marketing Savvy: Grounded in digital marketing, you're an expert in audience engagement
  • Skilled Communicator & Client Advocate: Adept at conversing with CMOs, marketing leaders, and clients alike, you effortlessly articulate and sell ideas while understanding and meeting client needs with tailored solutions
  • Commercially Astute: With an energetic and business-savvy approach, you excel at identifying and seizing growth opportunities
  • Analytical Thinker: Strong analytical skills enable you to interpret data meaningfully, driving strategy and decisions to enhance client success
  • Passionate Expert in Customer Loyalty: Your background in customer loyalty or customer relationship management underscores your adeptness at developing and implementing strategies that not only boost customer retention and loyalty but also drive sustained growth.

Why Propello Cloud?

  • Empowering Work Culture: Dive into an environment where teamwork, support, and personal growth aren't just words but the pillars of our success. At Propello Cloud, we believe in lifting each other up, celebrating successes, and learning together
  • Embrace Our Remote-First, Inclusive Culture: Embrace the true flexibility of remote work, with full support for remote-first employment. Our Manchester hub is there when you crave face-to-face time. In our team, everyone's voice is valued equally, creating a welcoming space where diversity thrives and ideas flow freely
  • A Commitment to Your Development: Beyond a competitive salary we invest in your growth with comprehensive training programs, mentorship opportunities, and clear paths for career advancement, all designed to propel you to your full potential

About Propello Cloud:

At Propello Cloud, we stand at the forefront of loyalty technology as a pioneering SaaS enterprise. Our platform is engineered to catalyse acquisition, engagement, and retention for our prestigious clientele, which includes brilliant brand names like HelloFresh, Beer52, Graze, and JD Sports Gyms. We're not just a company; we're the bedrock on which brands build enduring loyalty and achieve measurable growth.

We are a small but fast-paced reward tech company on track for rapid growth in 2024 working with both UK and international clients. With over 300 brand partnerships, Propello offers a diverse array of benefits designed to enhance our clients' loyalty strategies. Our ever-expanding catalogue of brands is supported by a sophisticated suite of tools that automate and tailor loyalty programs to meet specific commercial goals. In this fast-paced sector, Propello distinguishes itself through a commitment to innovation, client-centric solutions, and a clear vision for the future.

At Propello, we understand that our strength lies in our team as much as in our technology. We prioritise creating an environment where freedom of expression, mutual trust, and a healthy competitive spirit are not just encouraged but are the foundation of our culture. It's this ethos that drives us to innovate and excel, ensuring both our clients' successes and our team's well-being.

Requirements

Your Impact:

As a pivotal addition to our Customer Success team, you'll play a key role in shaping our client engagement strategy and ensuring our continued success. Together, we work closely to:

  • Leverage marketing automation tools to spearhead successful digital marketing campaigns
  • Analyse performance data to optimise and tailor reward programmes for maximum engagement
  • Guide clients through product onboarding, ensuring seamless integration and satisfaction
  • Unearth and capitalise on opportunities to boost account growth and retention
  • Deliver compelling presentations and training to clients, backed by insightful data analytics

We're Looking For Someone With:

  • Proven Experience in Customer Success or Account Management: Demonstrated ability in fostering long-term relationships and ensuring client satisfaction in the SaaS or technology sector
  • Strategic Mindset: Ability to understand and align customer objectives with Propello Cloud solutions, driving mutual success
  • Exceptional Communication Skills: From presenting to CMOs to training client teams, your ability to communicate clearly and persuasively is key
  • Analytical Prowess: Comfort with data analysis to inform strategies and prove ROI to clients
  • Team Player Attitude: A belief in collaboration and mutual growth, sharing successes and learning opportunities with the team
  • Passion for Learning: Eagerness to engage in continuous learning and development, both for personal growth and for the benefit of our clients
  • Organised and Self-Motivated: You bring exceptional organisational skills to the table, are self-driven, and excel in demanding situations, keeping projects on track and meeting deadlines with finesse

Benefits

The package

  • A Rewarding Package: A competitive salary with clear commission potential, profit share, company shares, pension scheme and generous holiday allowance,
  • Health and Well-Being: Access to our health cash plan and regular social events to ensure a balanced and enjoyable work life
  • Remote First, Always: Our commitment to remote work is here to stay, ensuring you can work where you work best

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