Managing Director of Operations

1 month ago


Hill Worcestershire, United Kingdom Blue Octopus Recruitment Ltd Full time €107,500

We are seeking a passionate, collaborative, and talented leader to oversee the management of our portfolio of around 7,000 homes in the beautiful South Worcestershire and North Gloucestershire region.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

We are a welcoming and supportive organisation, which is genuinely close to its customers and embedded in the local area. You will have direct responsibility for leading and managing the Operations directorate that includes Neighbourhoods, Supported Housing, Tenancy Sustainment (including Lettings and Income) Repairs and Maintenance, Facilities and Estates and Customer Experience.
Ensuring the delivery of high-quality services to our customers, developing, and implementing a comprehensive Customer Strategy.
Delivery of effective customer communication to meet regulatory and customer expectations.
The delivery of rent and service charges in line with Statutory and Regulatory requirements and Group policy.
Developing strategic priorities and annual business plans for housing management, responsive repairs, income collection, lettings, and supported housing.
As a member of the Executive Team, you will be responsible for the delivery of the Corporate Plan, Annual Plan, Business Plan, and company objectives.
If you are a member of the Chartered Institute of Housing with Level 5 or relevant sector experience.
Have a comprehensive knowledge of the housing sector, including legal and regulatory requirements.
Have held a senior leadership role with substantial housing management and leadership experience, together with a track record of effectively leading successful teams that deliver results.
Have excellent planning and organisational skills with a focus on cost-effective service delivery.
Experience of formulating policies and procedures and preparing and managing budgets and monitoring financial performance.


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