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IT Infrastructure Analyst Location: 35,000 to £38,000 depending on experience
Type: 12 month Fixed-term contract (yearly rolling)
Provide 1st class IT Infrastructure operational support.
Focus on and improve reliability and availability across the IT application and Infrastructure landscape.
Lead by example, as a technical escalation point for a broad range of IT support topics
Use a strong and broad ranging technical and customer focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Exceed customer expectations whilst offering additional SME level support and guidance to fellow Infrastructure team members & management
Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance, security and industry best practice
Develop successful relationships both within the Infrastructure team and Infosec team, extend IT support teams within the business and with 3rd parties
Identify enhancements to IT Infrastructure services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
The role requires the ability to deliver and lead on both operational and project activities, against deadlines and SLAs. Working to recognised methodologies such as ITIL, AgilePM, Prince 2.
~ Planning organizing, leading, and delivering complex, fast-moving workloads with both internal and external 3rd parties.
~ Supporting junior colleagues via mentoring, training, and documentation. Microsoft Azure stack / M365
~ Cloud Architecture, performance, availability monitoring and restoration Database scripting and optimization
~ Scripting, orchestration, and automation techniques Capacity, performance and availability monitoring
~ Security, vulnerability, and malware threat protection multi-vendor hardware build, deploy and break fix Active Directory / Group Policy management
~ Qualification, in, or senior working experience of networking including TCP/IP, DNS, DHCP, WAN, LAN, VLAN or CCNA qualifications
Flexible & Adaptable – Able to adapt to rapidly changing conditions and unexpected challenges Resilient – Capable of working long hours under pressure and making quick decisions
Detail and Quality driven – meticulous and precise in all technical tasks Approachable
Proficient in data analysis
ITIL Foundation (v4)
Cisco Certified Network Associate (CCNA) or equivalent working knowledge Degree or equivalent working experience. (If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.
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