IT Infrastructure Analyst

Job title: IT Infrastructure Analyst Location: Brixworth Salary range: £35,000 to £38,000 depending on experience Type: 12 month Fixed-term contract (yearly rolling) Purpose of the role is to: Provide 1st class IT Infrastructure operational support. Focus on and improve reliability and availability across the IT application and Infrastructure landscape. Deliver new technologies that enable, enhance and support the clients’ strategic objectives. Balance priorities quickly and effectively whilst managing customer expectations Lead by example, as a technical escalation point for a broad range of IT support topics Use a strong and broad ranging technical and customer focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines. Deliverables: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Exceed customer expectations whilst offering additional SME level support and guidance to fellow Infrastructure team members & management Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance, security and industry best practice Develop successful relationships both within the Infrastructure team and Infosec team, extend IT support teams within the business and with 3rd parties Own Incidents, Escalations and request tasks from the point of being raised until a satisfactory resolution has been met and agreed by the user of business Identify enhancements to IT Infrastructure services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape Champion change and drive service improvements. The role requires the ability to deliver and lead on both operational and project activities, against deadlines and SLAs. Thus flexibility is essential in this position. Experience required: 3rd Line Infrastructure role for a minimum of 2 years Operational support at a senior technical level, within a medium size enterprise Working to recognised methodologies such as ITIL, AgilePM, Prince 2. Planning organizing, leading, and delivering complex, fast-moving workloads with both internal and external 3rd parties. Supporting junior colleagues via mentoring, training, and documentation. Microsoft Azure stack / M365 Cloud Architecture, performance, availability monitoring and restoration Database scripting and optimization Scripting, orchestration, and automation techniques Capacity, performance and availability monitoring Security, vulnerability, and malware threat protection multi-vendor hardware build, deploy and break fix Active Directory / Group Policy management Change Management Jira ITSM or equivalent ITSM working Knowledge Qualification, in, or senior working experience of networking including TCP/IP, DNS, DHCP, WAN, LAN, VLAN or CCNA qualifications Personal Attributes: Flexible & Adaptable – Able to adapt to rapidly changing conditions and unexpected challenges Resilient – Capable of working long hours under pressure and making quick decisions Customer focused Detail and Quality driven – meticulous and precise in all technical tasks Approachable Proficient in data analysis Clear and concise – communicate effectively at all levels Be able to step back and see the big picture, get involved in a ‘technical hands-on way’, using your strong, current and broad ranging technical background to guide your instinct Be a strong point of escalation; seeing solutions that others can't, and crucially, be keen to do so as quickly and efficiently as possible so that collective goals can be achieved Actively encourage teamwork and knowledge sharing to develop both yourself and your colleagues Qualifications required: ITIL Foundation (v4) Cisco Certified Network Associate (CCNA) or equivalent working knowledge Degree or equivalent working experience. (Technology or Science subject) At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.