Help Desk Support Engineer

2 months ago

Northampton Northamptonshire, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

Desktop Engineer – Join Our Dynamic Service Desk Team

Are you ready to take your technical skills to the next level? We’re looking for a Desktop Engineer to provide exceptional technical support to our customers across a wide range of industries. If you’re passionate about IT, customer service, and have a knack for problem-solving, we want to hear from you

What You'll Do:

  • Deliver high-quality technical support to end-users via phone, email, and on-site.
  • Troubleshoot and resolve desktop issues swiftly and efficiently.
  • Install and configure new software, hardware, and peripherals to meet customer needs.
  • Maintain software licenses, hardware inventory, and service documentation.
  • Ensure desktops meet security standards with proper configuration, firewalls, and antivirus software.
  • Collaborate with our internal RTS teams to implement innovative tech solutions.
  • Train and mentor users, helping them master desktop software and tools.

Required Skills:

  • Experience with Windows and Mac OS.
  • Hands-on knowledge of Datto, Intune, and Office 365.
  • Strong understanding of Microsoft tools and network protocols.
  • A solid grasp of security systems and desktop support tools.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage tasks efficiently.
  • Must have a full UK driving license and access to your own vehicle .

Desirable Skills:

  • Familiarity with ISO27001 standards.
  • Knowledge of ITIL standards.
  • Experience with Linux, Windows Server, Hyper-V, and networking devices (Juniper, Cisco).
  • Organized, reliable, self-sufficient, and a great team player.

If you’re looking for an exciting opportunity to grow within a supportive team and work with cutting-edge technology, apply now

Join us and be part of a team that’s shaping the future of IT

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