Project Specialist

2 days ago


Chertsey Surrey, United Kingdom Methods Full time

Operational Specialist - (Customer Feedback Analysis / User Generated Content / Community Management)
~ Hybrid working in Chertsey, 3 days a week.
~£200pd inside IR35


Your key responsibilities
Manage end-to-end operational projects for the Samsung Reviews Program across multiple European subsidiaries
Develop project plans, schedules, budgets, and resource allocation strategies
Coordinate cross-functional teams, including local subsidiaries, operational delivery teams, product management, and senior management, to ensure successful implementation reviews enhancments
Monitor project progress against established timelines and milestones, identify risks and issues, and develop mitigation plans whilst working through operational deliverables
Ensure adherence to quality standards and compliance requirements
Facilitate effective communication among stakeholders, including regular status updates and progress reporting
Build and maintain relationships with internal and external stakeholders, including senior management and vendors
Continuously evaluate and optimize project processes to maximize efficiency and effectiveness

What we need for this role
~ To be successful, you will possess the following skills and attributes:
~ Bachelor's degree in Business Administration, Marketing, Communications, or a related field
~1-3 years of experience in project management, preferably in digital marketing, social media, or customer engagement environments
~ Strong understanding of UGC principles, community management, and customer feedback analysis
~ Familiarity with project management methodologies, such as Agile and Waterfall
~ Excellent communication, interpersonal, and presentation skills
~ Ability to manage multiple priorities simultaneously, adapt to changing circumstances, and work under pressure
~ Experienced in working with colleagues from diverse backgrounds, regions, and mindsets
~ Proficient in project management tools, such as Asana, Jira, Trello, Confluence, etc.
~ Experience in working with Bazaarvoice is a strong plus
~ Fluency in English; additional European languages are a plus


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