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Automotive Centre Manager

4 months ago

Coventry, United Kingdom TPS MSX International Full time

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
Regularly monitor business performance. Analyse internal and external market data to develop an understanding of the potential sales opportunities
Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
A passion for providing a great customer service experience and the automotive industry
The ability to provide an exceptional customer service experience
Have a high degree of IT literacy and a proficient user of MS Office
At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.