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Ecommerce

4 months ago


England, United Kingdom My 1st Years Full time

My 1st Years is the UK’s leading provider of high-quality personalised gifts for baby and children. Despite our dizzying growth, we've remained true to our core values of top quality, excellent value, and second-to-none customer service. As Head of Trading, you will be responsible for trading our website to ensure it reaches its full potential. You will have a head for numbers, an eye for detail, as well as an understanding and appreciation for the more creative elements of online retail. Decision-making will be based on data and insights, allowing for ongoing learning and optimisation. A key member of the team, communication and building relationships will be your strength. Define the online trading and on-site merchandising strategy to maximise revenue/profitability and deliver best-in-class customer experience.
Accountable for the overall trading performance (revenue and profit) of our website.
Overall P&L observation responsibility from revenue down to net contribution.
Oversee regular site audits and testing, ensuring all products, pricing & promotions are executed correctly
Responsible for the planning and execution of day-to-day trading activities (e.g pricing/promotions & content/campaigns) on site in line with the Promotional Calendar
Ownership of website KPIs (Conversion Rate, Bounce Rate, Average Order Value etc) and responsible for the regular reporting of the website (s) trading performance, providing detailed analysis of key business metrics and clear actions where required
Use analytical tools to provide insights and identify areas of opportunity and drive performance and implement accordingly
Provide solutions and action plans in response to any trends or issues found when performing data analysis as well as suggesting areas for further analysis by the Data and FP&A team.
Manage a team of amazing e-commerce professionals and facilitate their growth through the business.
Produce trading and e-commerce reports with clear recommendations and actions.
Attend board and senior management meetings.
5+ years within ecommerce or trading with 2-3 of those in a senior role.
~ Track record growing eCommerce businesses
~ Strong online trading and merchandising experience
~ Strong competency with GA4 and internal data warehouses to analyse and build reports on the website performance
~ Proven track record of growth with a performance-driven mindset.
~ Analytical/great with numbers and can interpret data to drive actionable insights.
~ Experience motivating and managing a team of e-commerce professionals.
~ Naturally inquisitive and have a passion for great user experience
~ Digital marketing knowledge, particularly around SEO and content marketing.
~ 25 days holiday (increasing to 28 with service) + bank holidays
~ Enhanced maternity & paternity pay
~ EAP
~ Birthday Day Off
~ Summer Hours
~ Staff Discount
~ Free on-site parking