Ecommerce Manager

2 days ago

South East England, United Kingdom Zachary Daniels Full time

Ecommerce Manager Job Description

**About the Role**

We are seeking a highly skilled Ecommerce Manager to join our team at Zachary Daniels. As the Ecommerce Manager, you will be responsible for managing the day-to-day operations of our e-commerce platform, including website management, customer experience, sales optimization, and digital strategy.

**Key Responsibilities**

* Oversee the daily operations of the e-commerce platform, including display of luxury watches, customer queries, returns, exchanges, payments, and more.
* Manage the customer relationship journey, ensuring all queries, complaints, and feedback are handled efficiently to uphold premium customer service standards.
* Validate orders through fraud checks, manage cart abandonment, and continually analyze sales data and key performance indicators (KPIs) to boost traffic, sales, and customer satisfaction.
* Control and optimize the digital experience across all owned online channels and third-party retailers, ensuring consistency and engagement.
* Work alongside marketing, PR, and IT teams (locally and globally) to ensure smooth operations and continuous improvements.
* Implement AB testing to refine user journeys, maximize sales, and enhance customer satisfaction.

**Requirements**

* Experience in a digital marketing and e-commerce environment.
* Strong command of e-commerce/CMS platforms.
* Broad understanding of all things digital, with a desire to keep learning about social media platforms, apps, and the latest tech trends.
* Excellent communication skills in both written and spoken English.
* Strong data analysis skills, with an eye for detail and a knack for improving traffic, sales, and customer engagement.
* Good understanding of UX design, and a desire to test and implement innovative ideas that drive performance.
* Ability to prioritize and multitask, managing multiple projects in a fast-paced, deadline-driven environment.

**What We Offer**

* Work for a globally recognized luxury brand.
* Develop your skills further, with opportunities to learn from experts in luxury retail and e-commerce.
* Our client prides itself on nurturing talent and ensuring that your role evolves as the industry does. You'll have regular reviews with your line manager to discuss your role, performance, and potential career growth.

**Apply Today**

If you are a motivated and experienced Ecommerce Manager looking for a new challenge, please apply today.

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