Head of Lawyer Support

Location: London/Hybrid - 2 days per week on-site
Our mission is to make the law accessible to everyone.
The legal industry is built on technology and processes that haven’t been updated in hundreds of years - that's why we've reinvented the entire model from the ground up with our own bespoke AI operating system at the core.
Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers.
Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law.
We’re backed by top-tier investors, including Google Ventures, Balderton Capital and TQ Ventures, and in December 2024, we secured $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.
We’re headquartered in London and in 2025 successfully launched in the US…and we’re just getting started.
Lawyer Support Team at Lawhive
Our Lawyer Support Team is the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best - delivering great legal advice and an exceptional client experience.
Our team of 12 provides platform guidance, case-management support, document processing and responses to compliance-related questions, ensuring a smooth and seamless experience at every touchpoint.
Implementing and optimising operating processes and organisational structures to enhance efficiency, consistency, and overall performance.
Deploying AI and modern technology to deliver a truly world-class service experience for our lawyers.
Establishing targets, workflows, and monitoring mechanisms to ensure immediate or near-immediate responses to all support tickets.
Achieving a 90% full-satisfaction rating across the support team through improved processes, training, and service standards.
Developing the strategy for the deployment of the Document Centre and processing service across the entire group structure.
You’ll play a key part in enabling our lawyers to deliver standout legal work by keeping the engine of the team running smoothly. Lead the optimisation and upkeep of both physical and digital filing systems, ensuring accuracy, security, and effortless accessibility.
Champion high-quality client interactions by overseeing and elevating the handling of calls, emails, and correspondence on behalf of lawyers.
Integrate smart technology and automation into established workflows to boost efficiency and future-proof core foundations.
Support lawyers with advanced case management and polished document preparation to drive strong client outcomes.
Provide confident, people-first leadership to the team, fostering development, collaboration, and high performance.
Academic background in Law or legal studies
Prior experience working within a legal environment
Solid understanding of legal terminology, procedures, and professional standards
Exceptional organisational and time-management abilities
Experience collaborating with local councils or housing associations
Background working within a law centre, advice clinic, or pro bono organisation
Knowledge or experience in family law and private client work
Introductory call with our Talent team
~1:1 with your hiring manager
~ 33 days’ annual leave (25 + bank holidays) plus your birthday off
#Pension contribution via Nest
#20% off legal fees through Lawhive
#Top-spec equipment - MacBook/Windows
⛳️ Regular team building activities and socials
Diversity at Lawhive
At Lawhive, we know that diversity of thought is critical to delivering outlier outcomes. Compensation Range: £85K - £120K