Head of Lawyer Support

Salary: £85,000 - £120,000 + share options Location: London/Hybrid - 2 days per week on-site About Lawhive Our mission is to make the law accessible to everyone. The legal industry is built on technology and processes that haven’t been updated in hundreds of years - that's why we've reinvented the entire model from the ground up with our own bespoke AI operating system at the core. Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers. Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law. We’re backed by top-tier investors, including Google Ventures, Balderton Capital and TQ Ventures, and in December 2024, we secured $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. We’re headquartered in London and in 2025 successfully launched in the US…and we’re just getting started. Lawyer Support Team at Lawhive Our Lawyer Support Team is the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best - delivering great legal advice and an exceptional client experience. Our team of 12 provides platform guidance, case-management support, document processing and responses to compliance-related questions, ensuring a smooth and seamless experience at every touchpoint. There are lots of problems we have yet to solve, and plenty we’re not aware of yet In the next 12 months we’re focused on: Implementing and optimising operating processes and organisational structures to enhance efficiency, consistency, and overall performance. Deploying AI and modern technology to deliver a truly world-class service experience for our lawyers. Establishing targets, workflows, and monitoring mechanisms to ensure immediate or near-immediate responses to all support tickets. Achieving a 90% full-satisfaction rating across the support team through improved processes, training, and service standards. Developing the strategy for the deployment of the Document Centre and processing service across the entire group structure. The Role You’ll play a key part in enabling our lawyers to deliver standout legal work by keeping the engine of the team running smoothly. You’ll take ownership of essential operational tasks that ensure cases progress efficiently and clients receive a polished, professional experience. Lead the optimisation and upkeep of both physical and digital filing systems, ensuring accuracy, security, and effortless accessibility. Champion high-quality client interactions by overseeing and elevating the handling of calls, emails, and correspondence on behalf of lawyers. Proactively review, refine, and streamline processes to enhance operational excellence. Integrate smart technology and automation into established workflows to boost efficiency and future-proof core foundations. Serve as a trusted escalation point for the team managing all incoming and outgoing mail, providing guidance and decisive problem-solving. Support lawyers with advanced case management and polished document preparation to drive strong client outcomes. Provide confident, people-first leadership to the team, fostering development, collaboration, and high performance. What You’ll Bring Academic background in Law or legal studies Prior experience working within a legal environment Solid understanding of legal terminology, procedures, and professional standards Exceptional organisational and time-management abilities Proven experience streamlining or enhancing operational processes High level of accuracy and attention to detail in drafting and preparing documents Strong written and verbal communication skills Ability to manage multiple priorities and remain composed under pressure Comfortable operating in a fast-paced, deadline-driven setting Desirable Experience collaborating with local councils or housing associations Background working within a law centre, advice clinic, or pro bono organisation Knowledge or experience in family law and private client work Interview process Introductory call with our Talent team 1:1 with your hiring manager Technical interview / practical skills assessment Values interview with one of our Founders We offer UK Benefits: 💰 Meaningful early-stage equity at one of Europe’s fastest growing startups ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 💰 Pension contribution via Nest 💷 20% off legal fees through Lawhive 💻 Top-spec equipment - MacBook/Windows ⛳️ Regular team building activities and socials Diversity at Lawhive At Lawhive, we know that diversity of thought is critical to delivering outlier outcomes. As such, we’re always working hard to ensure we build a diverse, inclusive team, and as we scale, we’ll only ever increase the focus we apply to this. Compensation Range: £85K - £120K