Social Media Operations Manager

Found in: Jooble UK C2 - 2 weeks ago


London, United Kingdom Responsible Marketing Agency Full time

Who We Are When brands act responsibly in the media and marketing environment their success deepens. Responsible marketing is a broad set of criteria. From a baseline of standards in brand safety, governance, and compliance through to essential and future proofing endeavours in sustainability, inclusion and diversity and ethical marketing practice. Our client’s success hinges on making media and creative fit for progress.

We are looking for someone who will be responsible for driving the implementation of our client’s social media transformation, ensuring this is delivered to time and expectations, as well as providing ongoing troubleshooting resource to the wider team as a social subject matter expert.

We are looking for someone with a deep and thorough understanding of social media platforms, mainly Facebook, Instagram, YouTube and Pinterest, who is well versed in the operational side of those platforms. Brand-side experience is highly preferred, with experience dealing with local markets and social media related technologies.

Help conceptualise and support the roll out of new and improved governance to support an advanced and refined social media ecosystem for our client
Ensure compliance measures are built into the social governance model e.g. policies, procedures, and implementation of guidelines
Work alongside a specialist social media agency and existing client in-house resource to ensure business as usual market requests and troubleshooting (e.g. page connections, onboarding of agencies, creation and merging of social accounts)
Support the client’s Global Social Lead in any transformation initiatives that require adjustment to global social operations
Support the client with ongoing social compliance efforts, including the ongoing monitoring and remediation of local market social media accounts
Work with the client’s media team and media agency to leverage strategic global media partnerships to support with global social media operations
Support the Global Social Operations Director for senior level media/marketing engagements as required.
both face-to-face, weekly conference calls and ongoing stand-ups
Experience and understanding of the major social media platforms and technologies: Facebook, Instagram, YouTube and Pinterest, knowledge of platform possibilities and limitations is a must
Previous experience and knowledge in implementing media and marketing solutions for clients/brands
Able to demonstrate creative and critical thinking across a breadth of marketing challenges
Combination of strong project management, client service and presenting skills
Demonstrate both creative and critical thinking across a breadth of marketing challenges
Care about company culture and can contribute to a positive, motivating, and inspiring team culture.



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