Project Manager

Contract type: Permanent
Hatfield (Hybrid working – 3 days in the office)
Application Closing Date: Monday 5th January 2026
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail , a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado , our same-day grocery delivery service.
We are at an exciting moment in the development of the Ocado Retail business with a broad base of fundamental business change programmes underway which will step change the capabilities within the business. The Transformation team and delivery of effective change are fundamental to this.
The Transformation team is responsible for planning, sequencing and executing a portfolio of exciting transformation projects across the business. The projects range from operational improvements to critical and strategic cross-functional programmes. The team needs to ensure the organisation is prepared for the upcoming changes and manage the end to end lifecycle of transformation to ensure business benefits are fully realised and changes are successfully embedded.
The Transformation Project Manager will have end-to-end responsibility on a number of high-profile high-impact projects and will involve; research, analysis and commercial modelling, project design and ultimately managing projects to achieve their business benefits.
The Transformation Project Manager will be able to manage projects autonomously, reporting to the Transformation Programmes Lead. The role may involve managing multiple projects, or multiple workstreams, at the same time. This means a successful Transformation Project Manager will have an agile and flexible approach, and the ability to prioritise whilst working on different projects concurrently.
As a key member of the team, the Project Manager may be expected to provide line management, coaching and mentoring for more junior members of the team, as well as championing the Ocado Way for Managing Projects throughout the wider business.
Ownership of transformation projects or work streams within large scale transformation programmes
Responsible for all dimensions of the project: concept, structure, delivery, governance, reporting, risk & issues, financial/budget management, resourcing and communication
Partner with Insights & subject matter experts to solve complex business problems associated to projects
Partner with Finance to create robust business cases for transformation projects and lead post-project reviews, including commercial modelling
Act as a mentor to more junior colleagues in the Transformation team
Encouraging best practice and consistent working across the wider business, being a champion of the Ocado Way for Managing Projects
Owning the value delivery of each project and more broadly ensuring Transformations projects are contributing to the headline Ocado Retail strategy
Planning & Organisation – Able to multitask, prioritise, create clear and realistic plans with strong attention to detail
Leadership & People Management – Able to set a clear direction and develop team members to achieve personal growth
Results-oriented – Proactive with a focus on the delivery of successful project and programmes
Data & Commercially driven – Able to ask the right questions of complex data and bases decisions on solid rationale supported by data and insights and can explain the decision in a logical and structured way to a wide range of stakeholders
Finance literacy – Understands and can manipulate the drivers underlying a project's payback (capex, benefits case, etc)
Stakeholder Management – Ability to build strong working relationships quickly and work cooperatively with a wide range of departments and specialists, tailoring the approach to effectively influence colleagues with other business priorities
Consensus building – bringing a group with different viewpoints to a shared understanding of what is required
Curiosity – Enjoys learning new subject matters & comfortable stepping into projects outside existing domain knowledge
Experience in project management at every stage of the project lifecycle
Experience in an online retail environment
Experience line managing, coaching and developing direct reports
Theoretical understanding of project management methods and tools/project management qualifications (e.g., By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.