Facilities Help Desk Operator
2 days ago
We\\'re currently recruiting a dedicated Help Desk Operator to help ensure the smooth running of the operations in Compass Group UK&I on a part time basis, contracted to 30 hours per week.
As a Help Desk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Compass Group UK&I? Here\\'s what you need to know before applying:
Your key responsibilities will include:
First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Escalate any complaints as required and support continuous improvement
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
Sort and dispatch calls to relevant departments
Monitoring phone lines, handling incoming calls with varying queries.
Resolve any issues accurately first time
Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
Ensure exceptional client delivery standards
Our ideal Help Desk Operator will:
Previous experience in this role/similar position is essential
Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
Committed to following procedures and ensuring tasks are fully completed
Exceptional organisation skills with the ability to prioritise to meet deadlines.
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
As part of Compass you\\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\\'s biggest businesses.
Job Reference: com/1111/78128001/52100525/WJ #PPP.IML
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength
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