Help Desk Co-ordinator

6 hours ago


East Kilbride, United Kingdom Virtual Services Group Full time

**About the role**

We have an opportunity for a **Help Desk Co-Ordinator** to join our Facilities Service Desk team..This is an exciting time to join the team Have you worked for a FM company? Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do you possess exceptional communication skills? Then we would love to hear from you as we may just have the perfect job for you

**The Role**
- Estimating process (logging/chasing prices/inputting) and working to targets
- Finance process (approve invoices and issue invoice queries/respond to clients) and working to targets.
- Reactive WIP process (review with Accounts Team and support)
- PPM/Compliance process (review site assets with Accounts Team to ensure in line with contract review maintenance planner reporting/issue weekly asset no test reports/input and revise contracts
- Overflow for PPM/reactive roles
- Tracking contract statuses, deadlines, and renewals. This involves maintaining a database or system to monitor contract details, ensuring compliance, and managing any changes or amendments.
- Maintaining accurate records of all contracts and related documents. This includes organizing and archiving contracts for easy access and reference.
- Serving as a point of contact for contract-related inquiries. This involves interacting with internal teams, external stakeholders, and providing support or clarification on contractual terms and conditions.
- Collaborating with various departments, such as legal, finance, procurement, and operations, to ensure alignment on contractual matters and facilitate smooth workflow.
- Resolving issues or discrepancies that may arise during the contract lifecycle, and proposing solutions to ensure contractual obligations are met.
- Utilizing contract management software or tools to assist in contract drafting, management, and reporting.

**The Skills Needed To Be a Succes**
- **Must have experience**in Help Desk within Facilities Management.
- Excellent organisational skills and exceptional time management
- Able to work effectively in a team and multi-manage tasks.
- Self-motivator, methodological and pro-active
- Results/ task orientated attention to detail and accuracy
- Confident & polite manner
- Excellent Customer Service

**What's in it for you, you ask?**
- Full Time hours 0800-1700 Monday to Friday
- A competitive salary
- Annual Leave 33 days, rises up to 36 days after 5 yr service
- Private Health Care Plan on completion of 3 months probation
- Free on-site parking
- Pension
- Life Assurance
- EAP
- Wellbeing Programmes
- Stunning office environment to ensure you're comfortable and work at your optimum
- Opportunity to grow your skill-set and develop professionally



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