Customer Support Coordinator

3 weeks ago


West Yorkshire, United Kingdom Ask Jules Full time

Client Support Coordinator A fantastic opportunity for an ambitious individual has arisen to join our expanding team in Leeds. Our business is growing and we need a self-starting, enthusiastic Client Support Coordinator to develop and deliver a unique, innovative service in a forward-thinking company.
AskJules was founded in 2010 and is a family owned private limited company who provide a Lifestyle Management service. Our clients are university students who have complex physical disabilities and require 24-hour care whilst living independently in student halls at university and in their own homes during the holidays.
With our support students are able to employ their own Personal Assistants (PAs) to provide their personal, health and social care as well as their academic support at university.
Students and their families choose AskJules because we provide a personal, efficient and comprehensive service; from the recruitment and management of PAs to bank and budget management and everything in-between.
AskJules has grown from its small beginnings to being a recognised alternative way for young disabled adults who are in receipt of Personal Budgets (PB) or Personal Health Budgets (PHB) to live independently and receive the care and support they want.
Reporting to the Client Support Manager (North) you will be expected to manage a caseload of 10 - 15 clients attending university in the North of England.
Organise "client specific" training of PAs.
Provide ongoing management and support to both clients and PAs
Organise and manage rotas in line with clients requirements.
Be available by phone out of hours for emergencies.
Last minute re-scheduling of shifts to cover PAs sickness and emergencies.
Update the Client and PA database.
Liaise with the Student Services Departments at Universities;
To work closely with our Recruitment, HR and Payroll departments.
Communicate effectively and confidently on all levels, over the phone, face to face and by email
Visit clients at university during term time and at home during the holidays.
Provide excellent levels of customer service at all times.
Full on the job training will be provided to the successful applicant as this role it is very different from other health or social care industry positions We work for the client
A full UK driving licence and your own transport
Excellent command of the English language
Confident working on the telephone
~ Excellent computer and internet skills with experience of Microsoft Word
Excellent customer service skills
A graduate who has experience of university life
Experience from within the health or social care industry perhaps working in a domiciliary setting as a Care Coordinator/Clients Relations Manager/Supervisor/Senior Care Worker or similar role would be advantage. This position is mainly office based, but you will be required to visit clients and PAs at university and at home during the holidays, therefore a full UK driving license and your own transport is essential
Staff bonus
~ 4 weeks Holiday, rising to 5 weeks + Bank Holidays
~ We are committed to safeguarding and promoting the independence and welfare of disabled adults and young people and expect our staff to share this commitment.
Client Support Coordinator Required


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