Manager - Product Manager

1 week ago

Salford Greater Manchester, United Kingdom TalkTalk Full time

The role: As a Product Manager at TalkTalk, you will be responsible for driving the strategy and delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product decisions.
You will be explicitly responsible for ensuring value and viability of what the product team build and are accountable for driving the defined outcomes. You will be an expert in how our customers choose and use our products, but also have a deep understanding of the market, competitive landscape, and the relevant technology and industry trends.
Key attributes:
Empowered decision maker
Influencer
Problem solver
Able to collaborate
Data led insights
Expert on customers and users
Stakeholder relationships
Industry expert including competitors, trends and technology
The Team:
You will work in an outcome focussed squad alongside a Product Designer, Product Tech lead, developers and testers to identify solutions and deliver outcomes.
Role Expectations:
Understand markets, competition, and customer need requirements in depth.
Identify customer problems and delivering business and customer value.
Develop solutions to problems by collaborating with internal and external stakeholders as needed across product areas, and functions.
Lead all product discovery work for your category
Launch new products, capabilities and features, validate assumptions in market, test their performance, and iterate quickly.
As well as working collaboratively with your squad you will need to do the same with other teams outside the squad like marketing, legal, UX and customer operations.

Leadership and Impact
Provide strategic product leadership and vision for a portfolio of consumer telecoms products and services
Experience of storytelling and compelling product narratives to influence stakeholders
Drive cross-functional collaboration and alignment across multiple teams and stakeholders
Significant impact on the company's revenue, customer satisfaction, and market position
Decision making
Value prioritisation
Functional Knowledge and Expertise
Deep understanding of the telecoms industry, market dynamics, competitive landscape, and emerging technologies
Expertise in product management methodologies including product discovery, backlog management, and delivery processes
Proficient in data analysis and leveraging customer insights to inform product decisions
Strong knowledge of product strategy, and prioritisation techniques

Cognitive and Analytical Skills
Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions
Skilled in interpreting and synthesising data from various sources to uncover insights and trends
Ability to balance strategic thinking with tactical execution and attention to detail

Interpersonal Skills
Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams
Collaborative and team-oriented, with the ability to build strong relationships and foster a positive team culture
Skilled in facilitating workshops, presentations, and decision-making processes

Deliverables and Accountability
Develop and execute product strategies that align with business objectives and customer needs
Lead the product discovery process, including customer research, ideation, and validation
Manage and prioritize the product backlog, ensuring alignment with business priorities and customer value
Oversee the successful delivery of products and features, ensuring quality, timeliness, and customer satisfaction
Continuously monitor and optimise product performance, leveraging data and customer feedback

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