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Client Manager
4 months ago
Job Title: Senior Engagement Manager
Employment Type: Full-Time
Our client is a dynamic and innovative education business dedicated to transforming learning experiences within B2B sectors. Our client runs fully funded training courses for out-of-work adults seeking new professional paths and individuals currently employed who wish to retrain. Their training courses provide students with a BTEC qualification and essential hands-on skills to prepare them for their new roles.
Client Relationship Management:
Organise and lead regular meetings, workshops, and training sessions to maximize client engagement with our products.
Performance Monitoring:
Monitor client usage and engagement metrics, providing regular reports to senior management.
Identify at-risk clients and develop strategies to re-engage them.
Collaborate with sales, marketing, product, and support teams to ensure a seamless client experience.
Participate in the development of marketing materials and campaigns to support client engagement efforts.
Bachelor’s degree in Education, Business Administration, Marketing, or a related field. A master’s degree is a plus.
Minimum of 3-5 years of experience in client engagement, account management, or customer success, preferably in the education sector.
Strong organisational and project management abilities.
Ability to analyse data and make data-driven decisions.
Proficiency in CRM software and Microsoft Office Suite.
Competitive salary and benefits package.
Opportunities for professional growth and development.
The chance to make a meaningful impact in the field of education.
