Director, Change Management As Service Lead

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. As a member of the Health and Life Sciences Advisory (HLSA) senior leadership team lead, design and deliver transformation programmes in the health and life sciences sectors. The role is about improving service quality, efficiency, innovation, and outcomes through strategic change — often incorporating digital innovation, commercial strategy, policy alignment, stakeholder collaboration, and regulatory compliance.
This senior role will identify opportunities to advance the HLSA strategy and vision and provide leadership to teams delivering transformation services – digital, asset optimisation, service transformation and complex programme management. A key component of the role is to expand and develop service range, quality, efficiency and innovation across the teams, to build a comprehensive transformation advisory services to clients in health and life sciences.
This role is responsible for delivering revenue and gross margin targets across the transformation group of services ensuring resource is managed effectively and flexibly across teams.
Lead development and execution of comprehensive transformation strategies for health and life sciences organisations, services or systems.
Drive the implementation of change programmes across clinical, digital, research, assets and operational domains.
Oversee conversion of strategic goals into actionable plans, business cases, roadmaps and benefits realisation metrics.
Manage complex stakeholder networks (internal: clinicians, operational teams; external: regulators, academic, industry, patients) to ensure buy-in, co‐design, and alignment.
Apply service design, improvement methodologies (e.g. Lean, Six‐Sigma), digital transformation techniques and technology enablement.
Ensure governance, risk, resource, and budget controls across transformation services group.
Monitor performance, measure outcomes, adapt course as needed.
Liaise with policy, regulatory, innovation bodies; ensure transformation is compliant and aligned with national / local health and life sciences policy.
Provide leadership, mentoring and support to project teams and change agents.
Will provide a quality assurance role across capabilities identifying any gaps in expertise to be address.
Will be the account lead for key target clients and commissions.
Will provide leadership and support to service delivery teams.
With HSLA health, life sciences and International leads, support or lead on new business bids or project extensions.
Deliver service expertise within the HLSA advisory team (~60-70% of time)
Managing Director / Operations Director
Direct report to Head of Discipline/ Managing director
Agree business development targets for group and resource plan
Service Leads in Transformation Group (Direct reports)
Service Transformation Director
Asset optimisation Director
Digital and Transformation Director
Programme Management Director
Track record of leading large, complex transformation projects in healthcare, life sciences, or similarly regulated sectors.
Experience ideally within a consultancy organisation leading transformation programme for a range of health or life sciences clients.
Experience in strategic healthcare or life sciences planning, digital health, health technology.
Ability to analyse and interpret both quantitative and qualitative data; understand policy, regulatory environment.
Capability to manage budgets, resources, risk, and governance frameworks.
Clinical, scientific, research or digital solutions experience may be beneficial.
Embracing diversity of nationalities, cultures and perspectives. Fosters a culture that generates long‐term learning, cooperation and development of capability. Guides, encourages and supports employees, peers and others in their development by providing feedback and encouragement so they can reach their full potential and achieve a higher level of performance.
An understanding and appreciation for digital technologies and how they will continue to impact how WSP delivers its services and design for the built environment. An ability to translate digitalisation into new services and delivery methods advise on solutions for clients.
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
Work-life balance
It’s important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. Health & Wellbeing
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
#Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.