Client Support Specialist I
2 days ago
Summary Description Summary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems. What Part Will You Play? Receives routine client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); assists with reviewing information to define the problem and determines the ultimate impact. Documents and/ or generates CSHD ticket for tracking purposes, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve internal/ external client issues as directed. Assists with providing initial/ basic technical support (e.g., resetting passwords for multiple applications) for internal/ external client problems and with basic services related to desktop, Personal Computer, or merchant terminals. Escalates issues requiring more experience and in depth knowledge. Becomes familiar with company systems/ client operating systems while observing external and internal client meetings. Verifies systems during and after scheduled outages/ maintenance including screens, web sites, and other company managed data for clients as directed. Assists with monitoring critical path processing to confirm that benchmarks are met and notifies clients about missed deliverables. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent Typically No Relevant Experience Required Preferred Qualifications Bachelor's Degree Computer science or technical field Typically Minimum 2 Years Relevant Exp Help desk; POS Terminal experience What Are Our Desired Skills and Capabilities? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. Communication Skills - Excellent communication skills Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution
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Client Support Specialist I
1 week ago
York and North Yorkshire, United Kingdom Global Payments Inc. Full time1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve...
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Client Support Specialist I
1 week ago
York and North Yorkshire, United Kingdom Greater Giving, Inc. Full timeSummary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software...
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Client Support Specialist I
6 days ago
York and North Yorkshire, United Kingdom AdvancedMD Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Client Support Specialist I
6 days ago
York and North Yorkshire, United Kingdom Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Client Support Specialist I
1 week ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services,...
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Client Support Specialist I
1 week ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services,...
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Client Support Specialist I
2 days ago
York, United Kingdom Global Payments Inc. Full timeSummaryIncrease your chances of an interview by reading the following overview of this role before making an application.Description Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical...
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Client Support Specialist I
2 days ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services,...
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Client Support Specialist I
2 weeks ago
York, York City, United Kingdom Global Payments Inc. Full time £20,000 - £30,000 per yearSummaryDescriptionSummary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems...
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Client Support Specialist I
2 weeks ago
York, York City, United Kingdom Global Payment Holding Company Full time £20,000 - £45,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
