Client Support Specialist I
6 days ago
1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.What Part Will You Play?Receives routine client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); assists with reviewing information to define the problem and determines the ultimate impact. Documents and/or generates CSHD ticket for tracking purposes, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve internal/ external client issues as directed.Assists with providing initial/basic technical support (e.g., resetting passwords for multiple applications) for internal/ external client problems and with basic services related to desktop, Personal Computer, or merchant terminals. Escalates issues requiring more experience and in depth knowledge. Becomes familiar with company systems/ client operating systems while observing external and internal client meetings.Verifies systems during and after scheduled outages/ maintenance including screens, web sites, and other company managed data for clients as directed. Assists with monitoring critical path processing to confirm that benchmarks are met and notifies clients about missed deliverables.Minimum QualificationsHigh School Diploma or EquivalentTypically No Relevant Experience RequiredPreferred QualificationsBachelor's DegreeComputer science or technical fieldTypically Minimum 2 Years Relevant ExpHelp desk; POS Terminal experienceDesired Skills and CapabilitiesSkills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.Communication Skills - Excellent communication skillsProblem Solving Skills - Must be able resolve merchant issues or coordinate issue resolutionAnalytical Skills - Must be able to analyze problem as it is described over the phone and determine best solutionSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesFinancial ServicesIT ServicesIT ConsultingReferrals increase your chances of interviewing at Global Payments Inc. by 2xGet notified about new Client Support Specialist jobs in York, England, United Kingdom. #J-18808-Ljbffr
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Client Support Specialist I
7 days ago
York and North Yorkshire, United Kingdom Greater Giving, Inc. Full timeSummary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software...
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Client Support Specialist I
3 days ago
York and North Yorkshire, United Kingdom AdvancedMD Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Client Support Specialist I
3 days ago
York and North Yorkshire, United Kingdom Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Client Support Specialist I
4 days ago
York and North Yorkshire, United Kingdom Global Payments Full timeA leading payments technology firm in York and North Yorkshire is seeking a Help Desk Support professional. The role focuses on providing technical assistance for applications and hardware, including help with client issues through various channels. Candidates should have a high school diploma, with a preference for those holding a Bachelor's degree in a...
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York and North Yorkshire, United Kingdom Global Payments Inc. Full timeA financial services company is seeking an Entry-Level Client Support Specialist to provide help desk support for various applications. This full-time position involves documenting client issues and classifying them for tracking, assisting with technical support, and monitoring systems during outages. Candidates should have a High School Diploma or...
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Entry-Level Client Support
1 week ago
York and North Yorkshire, United Kingdom Greater Giving, Inc. Full timeA community-focused organization in the United Kingdom is seeking a help desk support specialist to assist end-users with technical issues related to PC, server, and hardware applications. The ideal candidate must possess effective communication skills and problem-solving abilities. An education background in a computer science-related field is preferred,...
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Client Support Specialist I
5 days ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services,...
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Client Support Specialist I
5 days ago
York, United Kingdom Global Payments Inc. Full timeSummaryDescription Summary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services,...
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Client Support Specialist I
1 week ago
York, York City, United Kingdom Global Payments Inc. Full time £20,000 - £30,000 per yearSummaryDescriptionSummary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems...
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Client Support Specialist I
1 week ago
York, York City, United Kingdom Global Payment Holding Company Full time £20,000 - £45,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
