Client Support Specialist I

6 days ago

York, York City, United Kingdom Global Payments Inc. Full time £20,000 - £30,000 per year

Summary
Description
Summary of This Role
Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.

What Part Will You Play?

  • Receives routine client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); assists with reviewing information to define the problem and determines the ultimate impact. Documents and/ or generates CSHD ticket for tracking purposes, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve internal/ external client issues as directed.
  • Assists with providing initial/ basic technical support (e.g., resetting passwords for multiple applications) for internal/ external client problems and with basic services related to desktop, Personal Computer, or merchant terminals. Escalates issues requiring more experience and in depth knowledge. Becomes familiar with company systems/ client operating systems while observing external and internal client meetings.
  • Verifies systems during and after scheduled outages/ maintenance including screens, web sites, and other company managed data for clients as directed. Assists with monitoring critical path processing to confirm that benchmarks are met and notifies clients about missed deliverables.

What Are We Looking For in This Role?
Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required

Preferred Qualifications

  • Bachelor's Degree
  • Computer science or technical field
  • Typically Minimum 2 Years Relevant Exp
  • Help desk; POS Terminal experience

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Communication Skills - Excellent communication skills
  • Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution
  • Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution

  • Client Support Specialist I

    6 days ago

    York, York City, United Kingdom Global Payment Holding Company Full time £20,000 - £45,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Scientist I

    2 weeks ago

    York, York City, United Kingdom Aptamer Group Full time £40,000 - £70,000 per year

    Strictly no recruitment agenciesSalary: CompetitiveRoleAptamer Group is seeking a Scientist I to join our Lab team. As a Scientist I, you will form part of an integral part of the Lab team. This role will initially focus on the Protein Selection process but has scope to be expanded to Cell Selection, Characterisation, Small molecule Selection and Sequencing...

  • Support Worker

    6 days ago

    York, York City, United Kingdom Support Solutions Full time £26,944 - £29,280 per year

    FEMALE ONLY – YORK – NON SPONSORS ONLYAbout the RoleWe are looking for a compassionate Support Worker to join our friendly team providing high-quality care and support to individuals in the York area. This is a rewarding opportunity to make a real difference in people's lives, supporting them to maintain their independence and...

  • Female Support Worker

    4 days ago

    York, York City, United Kingdom Support Solutions Full time £13,000 - £14,000 per year

    Important: Due to specific client requirements, this role is open to female applicants only in accordance with the Equality Act 2010 (Schedule 9, Part 1).At this current time, we do NOT offer sponsorship. Applicants must have the right to work in the UK.About Support SolutionsSupport Solutions is a family-run care provider that has been proudly supporting...

  • Inclusion Support Specialist

    6 days ago

    York, York City, United Kingdom Castle Employment Group Full time £27,000 - £78,000 per year

    Job DescriptionInclusion Support TA Location: YorkPay Rate: £13.68–£15.00 per hourStart Date: SeptemberContract Type: Long-term, potential for permanentAre you a supportive, enthusiastic, and resilient individual with a passion for helping young people thrive? We're working alongside an outstanding specialist provision in York and are seeking a...

  • In Person Specialist Autism

    4 days ago

    York, York City, United Kingdom The Learning Support Centre Full time £25,000 - £40,000 per year

    Contract: Flexible hours, term time ​View the full Job Description and Essential Criteria and Terms and Conditions for this role.Overall purposeof role To provide study skills tuition to disabled people and people with Specific Learning Differences (SPLD) including ADHD and Autism Spectrum Condition (ASC) in education or in the workplace. To facilitate...

  • Product Support Specialist

    2 weeks ago

    York, York City, United Kingdom Sartorius Full time £35,000 - £60,000 per year

    The Product Support Specialist will be responsible for Technical Support of the product NG_ACT.We are looking for a Product Support Specialist in the Technical Services department at Sartorius. In this role, you will be responsible for supporting the product lifecycle of our cell and gene therapy platform to ensure successful customer technology adoption and...

  • Private Client Lawyer

    6 days ago

    York, York City, United Kingdom Twenty Twenty Consulting Full time £30,000 - £60,000 per year

    Job Description Are you an experienced Private Client Chartered Lawyer, Legal Executive or a STEP Qualified Fee Earner?Are you looking for a position with a lot of flexibility in York with free parking that can offer career progression and development?If this sounds like you we have an opportunity with a modern, progressive client.You would be working with...

  • ABI Specialist

    6 days ago

    York, York City, United Kingdom Liquid Personnel Full time £47,810 - £54,710 per year

    Job Title: ABI Specialist (OT, SALT, Physio, SW) Location: YorkPay Rate: £47,810 - £54,710 DOE (FTE) + £1/hour location allowanceHours: Full-timeEmployer: Private CharityJob Description:Liquid Personnel is recruiting an ABI Specialist (Occupational Therapist, Speech and Language Therapist, Physiotherapist, or Social Worker) for its client based in...

  • Autism Support Worker

    4 days ago

    York, York City, United Kingdom Indendence Support Ltd Full time £28,000 - £42,000 per year

    Join Independence Support Ltd (ISL) – Make a Real Difference in People's LivesAt ISL, based in York, North Yorkshire, we operate a supported living project dedicated to empowering individuals with autism and asperges. Our service supports 6 people in self-contained apartments, enhanced by the latest assistive technology. We aim to support individuals to...