Service Desk Analyst, Helpdesk Analyst, 1st Line Support

3 weeks ago


Finchley Greater London, United Kingdom Inspiring Interns & Graduates Full time

We are looking for an experienced and driven 2nd Line Support Analyst to join our IT Support & Consultancy business based in North London.
Our client has a very clear vision, to be the “Go To” company for Business IT Related Technology. Their clients are their focus and they aim to foster solid relationships by providing exceptional customer service, using their four core values:Quality Service & Performance
# Our client makes sure that they are at the forefront of all emerging technologies to enable them to provide their clients with the most effective solutions for their business. Our client are partners of the Ingram Micro Trust X Alliance, the premier global community for top performing solutions providers. This allows them to have access to the latest in emerging technologies worldwide. They support over 3500 desktop computers and their users. They are the “Go To” IT consultancy for Cloud Solutions, unrivalled Technical Support & Emerging Technologies.

Founded in 1983, they are a well- established, growing business that puts an emphasis on employee value and development. They are looking for an experienced and driven 2nd Line Support Analyst to join the team.

3 years as an IT Support Engineer or similar role using Microsoft Technologies
~ Hands on experience with Windows/Mac OS environments
~ Microsoft Office 365 including Teams & Exchange Online – Advanced
~ Microsoft SharePoint – Advanced
~ Microsoft & Windows Infrastructure – Advanced
~ Windows Server (Active Directory, DHCP, Domain Services, Group Policy, DNS) – Advanced
~ Microsoft Azure Platform – Intermediate
~ VOIP Configuration – Intermediate
~ MCP, MCSE, ITIL)
~ Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
~ Linux Systems


Commercial awareness for all “aaS” models
Services led project management
Documents and project writing abilities

Full-Time
~ Office & home based (to be discussed further at interview)
~ Must be willing to travel to clients
~8-hour shift to be worked within core hours of 8:30 and 18:00
~ Shift assignment would be discussed further at interview



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