Telephone Support Officer

Found in: Jooble UK C2 - 2 weeks ago


Doncaster South Yorkshire, United Kingdom IntaPeople: STEM Recruitment Full time

Are you a school receptionist, Administrator or Support with vast experience using Sims. Could you support others in a similar role?
We are looking for a SIMS expert to support users, deliver training and manage updates. You will ensure a seamless experience for SIMS users delivering excellent customer service and providing advice.

IntaPeople have partnered up with a leading technology company, who provide exceptional IT support to the educational sector throughout the UK. They are looking to recruit a SIMS Support Officer on a permanent basis on a hybrid model, based out of Doncaster.

Providing Support on SIMS for multiple customers via telephone and email
Delivering superior training to clients and colleagues on SIMS software
Maintaining client infrastructure, including the SIMS and SQL environments, from both an on-prem and cloud perspective
End-user experience of school management software is advantageous

Hybrid working (2-3 days from home)
~25 days holiday + Bank Holidays
~ Investment into recognised training courses and certifications
~ Personal Development days



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