Compliance Operations Lead

Job Description Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place. The role is a key leadership position, reporting into the COO and responsible for overseeing regulatory compliance with the COO org. You will represent a key component of our first line of defence and be responsible for the Banks’ Operational Resilience programme. We are seeking a highly experienced Director of Compliance Operations to lead the first line of defence within our   Operations function. This role will be responsible for compliance with regulatory obligations, including regulatory reporting, Single Client View (SCV) processes and reporting, RCSA methodology, and Operational Resilience. The successful candidate will play a key role in embedding a strong control environment, delivering robust risk and compliance oversight, and ensuring that critical business services within the payments function remain resilient. You’ll bring strong communication skills, a collaborative mindset, and a proven ability to navigate complex problems. Success in this role will require resilience, an ability to prioritise, stakeholder management skills and an appetite to be challenged. You’ll thrive in a dynamic environment where responsiveness, relationship management, and operational excellence are key. Responsibilities Lead the first line of defence for compliance operations within the Operations function, ensuring adherence to all applicable regulations and internal policies. Lead the Bank’s Operational Resilience capability, including identification of Important Business Services & Impact Tolerances, and ensuring end-to-end scenario testing, mapping, and lessons learned are embedded and maintained. Be required to produce the Bank’s annual Operational Resilience Self-Assessment. Be responsible for Operations’ regulatory reporting processes, including SCV reporting for deposit guarantee schemes, ensuring accuracy, timeliness, and audit readiness. Be required to produce the Bank’s Annual Operational and Security Risk Report (REP018). Oversee the process behind and be responsible for checking and submitting the Bank’s REP017, REP020, Complaints & Fraud Reports. Own and maintain a robust RCSA process across Operations, ensuring appropriate risk identification, control testing, and remediation of control deficiencies. Develop and manage control frameworks, operational risk indicators, and reporting dashboards to continuously monitor and improve the risk posture. Within the Bank’s Operational Resilience framework, hold responsibility for the Bank’s BCP, ensuring business continuity plans and incident response procedures are aligned to resilience requirements and regulatory expectations. Support with incident and issue management processes across Payments Operations, including root cause analysis, regulatory impact assessment, and timely remediation. Collaborate with 2nd line Risk & Compliance and 3rd line Internal Audit to ensure alignment, gap closure, and independent assurance over controls and resilience planning. Drive a culture of proactive risk and control management across the Bank through training, awareness, and leadership. Support change and transformation initiatives, ensuring that risk, control, and resilience considerations are integrated from the outset. Experience Required Proven leadership experience in compliance, operational risk, or resilience roles within banking or financial services, preferably in Payments Operations. Strong knowledge of UK regulatory frameworks including FSCS, PSR, PRA/FCA Operational Resilience policies, and other relevant bodies. Strong understanding of SYSC 15A, SS1 21, SYSC 8 and SS2 21. Hands-on experience implementing and maintaining RCSAs and operational risk control frameworks. In-depth understanding of Operational Resilience principles, with a track record of delivering resilience frameworks in line with regulatory requirements. Strong communication and stakeholder management skills, with the ability to influence across all levels. Experience in leading complex operational functions through regulatory change, risk events, or resilience testing. Strategic thinker with operational discipline and highly collaborative. Strong leadership and people development skills. Resilient and adaptable in a dynamic environment. Location London (5 days per week) or Belfast (4 days per week) Travel to other locations may be required on occasion. Diversity The Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.