Head of Mid Market Delivery

NTT DATA Business Solutions:

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

The Mid-Market Practice deliver a portfolio of products to around 700 clients: Hexagon EAM, SAP Business One, SAP Business by Design and Infor SunSystems alongside an Automation Practice who support cross product to enable our customers to realise their Digital Transformation ambitions.

Our clients trust our deep experience and proven approaches - all around the world.

Job Summary:

The Head of Mid Market Delivery is a senior position within the Mid-Market Practice, which is a strategic growth area for NTT Data Business Solutions. The Head of Mid Market Delivery will have responsibilities for the success of our delivery process, from estimation and planning through to execution & customer satisfaction. The ideal candidate will have experience in both the Professional Services and Software industry and will be familiar with the challenges of delivering projects to a large and diverse customer base.

Fundamentally this role is around ensuring we deliver high quality projects now, but always looking to the future and working with the Practice Director to develop a best-in-class delivery team across the Mid-Market product portfolio.

With direct reports of our Mid-Market Project Management Team Leads, we require a candidate who has strong expertise in project delivery and experience in executing roles successfully for Client Sponsor and Programme Director, with the ability to engage at Exec level with pro-active Steerco meeting engagement on our major programmes. Building and sustaining a strong PM team will be key with the ability to mentor the team leads on appropriately undertaking Steerco meetings and guiding our mid-tier projects to success. The role will entail a personal utilisation target of 50%, with active engagement with the sales team to ensure project governance is appropriately estimated for Project Success.

With a strong focus on quality, the Delivery Director will lead our governance in Mid-Market and align closely with the NDBS Enterprise team, ensuring we have a consistent approach to our projects, especially around quality & governance.

Working across Mid-Market delivery, this role will include responsibility for accurate forecasting, reporting on non-productive time spent on our implementations across the board, and will advise the Practice Director on improvement programmes, including automation within our deliveries.

The Head of Mid Market Delivery will work closely with all Practice and Team Leads around forecasted time, both billable & non billable and will play a key advisory role to the VP of Consulting around forecasting, GM & improvements.

Ultimately responsible for the health of our Mid-Market projects, you will ensure we have a Path to Green for any Amber & Red projects and will be responsible for lessons learned and improvements to our delivery methodologies, aligned with the Enterprise Team for learning and consistency.

Project governance across all our practices needs to be consistent, and you will create a strong governance template for all services delivery, assisted by our governance coordinator.

Duties/Responsibilities:

• Help to build out a first-class project management function, undertaking a holistic appraisal of individuals and processes to devise and deliver a best practice improvement plan.
• Develop and implement consistent delivery methodologies, working with the Project Management team to ensure they are embedded and adhered to.
• Responsible for the teams timely and accurate execution of month end processes.
• Inspire and lead the PM function to deliver excellence always.
• Manage customer expectations and ensure customer satisfaction at the heart of our delivery approach.
• Project Success Sponsorship and Delivery Director roles on major projects and programmes, whilst also having responsibility for the ownership of escalations.
• Identify and resolve delivery issues, incorporating a “right first time” culture of continuous improvement and incorporation of lessons learnt from project delivery.
• Continual appraisal of team performance and the sales pipeline to anticipate and mitigate non billable time.
• Work with the PS management team on fixed price deals and ensure we deliver within budget, providing accurate reporting of the ongoing cost position.
• Supporting the PS teams and work with the Business Operations and PMO teams to ensure Execs & Practice leads have clear data, visibility and reporting to the Operational Executive Team.

Supervisory Responsibilities:

• Line Management of the PM Team Leads, with responsibility for all Mid-Market PMs.
• Owning the development plans of the PM Team.

Required Skills/Abilities:

• 10+ years of experience in the Professional Services or Software industry.
• Experience in delivering projects to a large and diverse customer base.
• Experience leading a team of Project Managers / PMO.
• Strong leadership and communication skills (including written and verbal English).
• Ability to work effectively with a team of cross-functional stakeholders.
• Excellent problem-solving and analytical skills.

Benefits:

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.

We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.