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Training Manager
2 months ago
Role: Training Manager for Dave's Hot Chicken Restaurant
Reports to: Operational Lead
Location: London based initially to support Restaurant #1 opening
Dave's Hot Chicken started on the streets of East Hollywood, CA, in 2017 and has quickly grown to the fastest-growing franchise in the US. The co-founder, Dave, came up with a simple process: take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the mos t tender chicken in the world with one of seven signature spice blends.
Launching in the UK this year, we're looking for a Training Manager to make the launch of Dave’s Hot Chicken a mind-blowing success.
Summary:
- An exceptional Operator with high energy levels capable of leading the UK & Ireland induction and training
- Ensuring the Dave’s Hot Chicken culture and standards is embedded into every new starter
- Highly motivated and proven self starter
- Working in a small, entrepreneurial team, joining the journey from Restaurant #1 with an ambition of 30-60 within 5 years
Responsibilities:
- The expert in DHC Brand Standards and Ops equipment
- Operationally translating US Brand Manual to UK version
- Brand induction and training in the UK – replicating the US approach
- Training location and administration
- Dress code custodian
- Understanding and facilitating complaints process
- Understanding Mystery Guest programme
- Assisting the Operations lead with recruitment and HR elements
- The role will be required to work shifts in the first restaurants for on the job training and as required to meet demand
- Hands on support of a small, dynamic, start up team.
What we're looking for:
- Off-the-scale energy and passion for training
- Extensive experience in restaurants operations
- Experience creating engaging training videos
- Prepared to roll up your sleeves and get involved with all aspects of launching Dave’s in the UK&I – enjoys variety outside of core training responsibilities
What we’ll offer you:
- 50% discount at ASK Italian and Zizzi restaurants
- 28 days paid holiday pro rata
- Pension contributions
- WeCare well-being and GP support for yourself and your family
- Scope for significant career development as we scale the brand across the UK & Ireland
What you’ll need to know:
- Anticipated start date of early October with a planned restaurant opening in early Dec
- 2 weeks of in-depth Dave’s Brand training in Los Angeles in mid-October with the Dave’s UK Leadership team
- Competitive salary
- London based initially to support Restaurant #1 opening
