IT TRAINING AND SUPPORT ANALYST
2 days ago
Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications? Redcentric is seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. If you want a clear path to becoming a certified network or voice specialist, this is where you start.
This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.
Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess
WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
Cloud Environment Device / Environmental monitoring platforms, Data Centre environments
Prior experience in a 1st or 2nd Line technical support role is a major advantage.
Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness.
Location: Our modern office in Harrogate . Hybrid working
Core Hours: Monday to Thursday - 9:00 AM to 5:30 PM, Friday - 9:00 AM to 3:30 PM.
Shift Environment: You must be willing to work as part of a team that provides 24x7 coverage on a rotational basis (details of the shift pattern and compensation will be discussed at the interview).
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